Quality work with great service and follow up during the entire process. As a retired sales, marketing and customer service senior executive I especially value the strong customer focused experience. A sincere thank you.
9/8/2018
Diane M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work! Appreciated explanation of options, updates and status text messages. Work completed in a timely manner.
9/8/2018
Karen M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I trust Jeff Gordon completely. The Body Shop did an EXELLENT job on my Camaro! Thank you guys!
9/7/2018
Jacqueline B. VERIFIED CUSTOMER
Vehicle Make : Kia
Very pleased with the results
9/5/2018
Margaret M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only issue with the visit was the personal information was not updated prior to the work order. It was updated after. I do appreciate Dendi because she explained in detail as well as took care of it after and sent a updated copy of the bill once this was updated.
Only other thing was the day I picked up the vehicle was 8/30/2018. Dendi called on 8/29 around 3:30 pm and said it would be ready in an hour or more. She gave me the option to wait because she would be leaving at 5:00 or come on 8/30. I opted to come after 8:00 on 8/30. Upon coming into the office on 8/30 around 9:00 am, the manager was the only one in the office, whom never looked at me or greeted me. Infact, I stood for a while as he didn't acknowledge that I was even standing there. Once Chris finally came out, he spoke to me and got Dendi to help me and she was great. I had the best care and concern that a representative could possibly give. She was great and I can't say anything negative about the service she gave. Only thing with the old information on my paperwork, she called a number I haven't had in years. Other than that, I can't say anything else. My car looks great and I'm pleased at this time.
9/5/2018
Arlene R. VERIFIED CUSTOMER
Vehicle Make : Honda
The experience was very pleasant and friendly..Ms Willard was great...I would recommend ur services to everyone who needs collision service.. Time frame from the moment I needed service until the work was completed was awesome.I would also like to thank Ms. Willard for going above and beyond when there was more repair needed, she took care of everything...Great service...
9/5/2018
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Service was organized, professionally executed and timely.
8/28/2018
Marcia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job second time you fixed my car and both time looks great!TgNk you, Marcia P
8/27/2018
Susan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I thought a week was too long for the $700 worth of work that was being done
8/25/2018
Susan O. VERIFIED CUSTOMER
Vehicle Make : Porsche
Jim was great! I really appreciate the frequent updates.
8/25/2018
Denise G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jeremy was awesome, he is an excellent representative of your company, hang onto him!and the car looks brand new ! Thank you for the excellent experience.
8/24/2018
Erika L. VERIFIED CUSTOMER
Vehicle Make : Mercury
The only comment I have which I already related to Jim who was Jeff Gordon representative is that I had to wait close to an **** hour and half to get my rental car from Enterprise---- apparently the insurance company of the person who hit me reserved a car for me for 9am in the morning but never asked me when I would actually be there so when I did NOT show up at 9am they gave my car to someone else without calling me--- so when I arrived a few minutes after 11am they had to get a car for me which took them close to **** hour and half--- so why did Enterprise NOT call me to see where I was and if i was still coming and what time was I coming?? So I do consider this an Enterprise problem but they are on Jeff Gordon's property so I would suggest that this was addressed with Enterprise since it only takes a simply phone call and Jeff Gorden's customers are not upset!
8/20/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good work
8/20/2018
Janet M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
So very pleased with results and efficiency!
8/18/2018
William B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jeff Gordon always does a great job & will continue to get my business
Thank You,
William B
8/15/2018
Jean C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Speedy, efficient and effective operation. Everything worked like clockwork and everyone kept their promises. Great customer service.
8/15/2018
Elise P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff was very friendly and helpful.
8/15/2018
Lorrie V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service
8/14/2018
Ginger S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jeremy was fantastic
8/12/2018
Bill C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jim kept me informed as to the status of the repair, and was always helpful with questions. Appreciated his assistance and integrity.