Great job timely service, recieved email, text and voice mail of vehicle repair status. I would recommend Hendrick Collison to friends and family.
9/24/2019
JODY L. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Thank you for the outstanding service, consistent updates and quality work. What a wonderful staff - Rodney, team at the front desk, and the dedicated crew that I never saw do the hard work to make my car beautiful again!
9/24/2019
KAREN W. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Awesome work, staff, and customer service!!! A+++++
9/11/2019
SHIRLEY B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everyone I communicated with at your office or on the phone were all very professional, polite, and kind. You all took my unpleasant situation and turned it into a pleasant experience. Thank you all so much.
8/27/2019
ALDEN B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service. Excellent communication and follow through
8/19/2019
CHASE H. VERIFIED CUSTOMER
Vehicle Make : FORD
My estimator Amy Taylor did a outstanding job.
8/14/2019
SAMANTHA B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Amazing customer service!!!
8/12/2019
Edward C. VERIFIED CUSTOMER
Vehicle Make : MAZDA
The repairs, once finally begun, took longer than I was initially led to believe. The text communication was excellent though, and the quality of the work was outstanding. Work with the insurance company was also very good. The three week repair after the initial appraisal two weeks earlier seemed excessive.
8/6/2019
ALLAN G. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Thank you for a great job repairing my car and working with USAA.
8/6/2019
VYSAKHAN S. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great service
8/5/2019
NICOLE B. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
The staff at Hendrick Collision always goes above and beyond while delivering exceptional customer service and the repair work always exceeds my expectations. Thank you for a job well done!!
7/22/2019
TRENT H. VERIFIED CUSTOMER
Vehicle Make : HONDA
The whole team was great! They were knowledgeable, friendly, helpful, and made everything easy for me. I can’t thank Rodney Davenport enough! He was more than patient and always easy to communicate with! He took the time to explain everything to me and answer my many questions. I hope to never be in another accident that requires collision repair, but if I do (or anyone else I know does), I will certainly reach out to Hendrick...specifically Rodney. I shared these same accolades with my USAA agent yesterday. Thank you for the opportunity to share my feedback. Job well done, Hendrick Collision!!
7/18/2019
JAMES W. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Excellent communication from start to finish. Jeannette was on top of it! Her efforts made us feel well taken care of. Since we live 3 hours from Richmond, we relaxed and let Hendricks handle it. Our daughter picked up the car Friday and drove it home. It looked better than it had the last time we saw it. Great job on the detailing!
7/17/2019
RONALD W. VERIFIED CUSTOMER
Vehicle Make : DODGE
Professional excellence from start to finish! An amazing customer experience and I am thankful that I chose Hendrick Collision.
7/10/2019
TRENTON R. VERIFIED CUSTOMER
Vehicle Make : FORD
Car was returned to me with a screw in the tire and an air leak that was not there when it was dropped off. Bumper was repaired, but backup sensor registers something behind it at all times so it is useless. A simple quality test would have shown them that they did not install it correctly. I was rear ended on the highway and who knows what the shock to the vehicle could have done. I now have a tire pressure sensor that randomly turns on and off as well as a door ajar light that never turns off. Hendrick Collision had a blank check from the insurance company and didn't even identify and fix all of the issues with my vehicle. I addressed these concerns with one of the mechanics. He patched the tire, but shrugged off the two sensor malfunctions. This all makes me very weary of the quality of work that they did complete.
7/10/2019
KEVIN G. VERIFIED CUSTOMER
Vehicle Make : FORD
Great work by whole team
7/9/2019
WILLIAM P. VERIFIED CUSTOMER
Vehicle Make : HONDA
Great Job!!!
7/5/2019
MARJORIE B. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Thank you for a job well done
7/4/2019
Kim M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
They customer service was great and great job on my car. I like the fact after they repair the car they give full detail and clean inside and out love it. Awesome team.....
6/28/2019
BRIDGETTE S. VERIFIED CUSTOMER
Vehicle Make : HONDA
Staff was very friendly and professional. My car was cleaned and available within the timeframe provided. I hope to never need body work again but if I do Hendrick collision is who I'll be using. I was extremely satisfied. Thanks again. :)