Most positive aspect in my opinion was the constant communication. I've had to call repair shops in the past only to hear that the repairs were made yet someone dropped the **** in calling me to inform me, but that didn't happen with Hendrick.
11/6/2014
William H. VERIFIED CUSTOMER
Vehicle Make : Acura
The whole ordeal was unacceptable!
10/31/2014
Crystal S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service. Repairs were finished earlier than expected and they did a great job!I would highly recommend Hendrick Collision to anyone I know.
10/31/2014
Tammila R. VERIFIED CUSTOMER
Vehicle Make : Dodge
The customer service was GREAT!!!! They turned a bad experience with an accident into an enjoyable experience. They took the time to explain every detail of the process and continued to update on a regular basis. When I went to pickup my truck, I was surprised, after all the work was complete, they took the time to clean it bumper to bumper as well as the inside. Very nice extra touch.
I would suggest that they take the customer service training they received over to the Hendrick Dodge Service Department and show them how it is done, they are very much lacking over there.
Thank you to everyone at Hendrick Collision Center for a great job!!!!!
Mark Rasdall
10/29/2014
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great service. The car looked perfect...it shined!
10/24/2014
William R. VERIFIED CUSTOMER
Vehicle Make : Mazda
They did a great job repairing my door and repainting. My almost looks new. It took longer than expected but that is understandable. They kept me informed of what was going on with my car and made sure I was happy. Thank you
10/21/2014
Cymbelyn T. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service. Thanks a lot.
10/17/2014
Rajinder O. VERIFIED CUSTOMER
Vehicle Make : Toyota
People were very courteous. I appreciated being explained what is happening. What was done etc. great experience!