Your email updates were completely out of date. My car was done on Friday 7/29 and picked up on Saturday 7/30, however I was still receiving emails saying my car was on track to be done on Tuesday 8/2, which is completely inaccurate. I also had to work with enterprise to rent a car and both times they said they would call me back and didn't. I had to stop my in person to talk to them. Once was because the car they gave me had expired tags and they were supposed to call when the new registration came in. However, they never did.
8/3/2016
**** A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The Equinox my 4th Hendrick Chevy--guess I will keep buying/having service with you guys.
7/30/2016
Hom P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was thoroughly impressed by the service and personal care Randall Godfrey offered! He deserves 100 out of 100!
7/22/2016
Zanah K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
the job was very well done! i appreciated that it was a one-stop-shop for estimate, rental and repair and it was completed a few days before the estimated time.
7/21/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Buick
My vehicle was delivered to Hendrick Collision on June 13 and promised delivery date was June 29. No contact from Hendrick Collision on June 29 or June 30. Finally on July **** an update was provided after I made a phone call to the manager. Daily email updates were provided up to June 29. - Bob Hadley, Cary, NC
7/5/2016
Jason T. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything went fine. I was a bit disappointed in the delay (2 weeks) before I could get an appointment and also in the amount of time the work actually took (****.5 weeks) but all-in-all, since everything worked out fine, I'm okay with the delays.
6/23/2016
Nelson Or. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good Job Gus
6/13/2016
R &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff, has high stress job.
Staff, treated me fairly, promptly, kudos to staff
6/12/2016
Isaac K. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely AMAZING!!!! From the front desk (Hannah and others) to our magnificent representative SCOTT JOHNSTON. I truly do not want to have an accident; however, Scott made everything very smooth with the automated updates that made it a very unique and wonderful experience. He was extremely patient with me with my endless phone calls when I didn't understand the updates. My car looked as beautiful as when I bought it! THANKS SCOTT & TEAM HENDRICK FROM THE BOTTOM OF MY HEART!!!!!
6/11/2016
Jane C. VERIFIED CUSTOMER
Vehicle Make : Kia
There was an old part for the car left in the back cargo area. Also front right tire was not replaced. It has a large gash in it from accident that I pointed out.
6/10/2016
Sarah A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service & Scott Johnston kept me updated via texts on the status of my car. I am super impressed with Hendrick Collision. The finished product exceeded my expectations.
6/9/2016
Jeff Edward. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything looka good, but there is an intermittent loud grinding/squeaking sound that is coming from i think the right tire
6/7/2016
Justin N. VERIFIED CUSTOMER
Vehicle Make : Honda
Did what they said they were going to do. Took a little longer than initially estimated, but really not big deal!
6/7/2016
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dates discussed for drop off and completion were off by 7 days. Was told that other smaller jobs took priority over my vehicle. Communication was poor.
6/5/2016
Karen N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks great! Like being kept well informed about stages of repair...but the last week was not kept up to date as well as beginning.
6/5/2016
Tameka G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work. The car even runs better. Keep open lines of communication with employees or co workers and the jobs will always be excellent.
6/4/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Even when there were hiccups, they worked hard to make everything right.
6/4/2016
Tia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did a great job and I appreciated being
updated about the progress of my vehicle.
6/4/2016
William O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Body work was great. A couple minor items after I had the car back a few days, but the overall work was very good.
Thank you