Hendrick Collision Center Durham

Excellent service

The work was done well, but very slowly.

Completely satisfied

After being involved in a multi-car automobile accident in the late fall of 2021, I chose Hendrick Collision Center Durham to repair my damaged 2016 BMW X5M SUV. I was very impressed with the thoroughness and professionalism shown me by Mr. Trey Hensley, the Collision Center Specialist that was my point-of-contact at Hendrick Collision Center Durham. He was very responsive to my many questions and he and the staff at Hendrick Collision Ctr. Durham quickly emailed to me all of the necessary forms for my review and inputting my information and authorization for them to begin their work. Trey H. sent me a very detailed, itemized estimate of the cost of the work and was able to quickly place orders for all of the BMW OEM replacement parts necessary to repair my vehicle. He worked closely and coordinated with my State Farm automobile insurance company who paid for this work, minus my deductible. Due to the global, national and regional supply chain issues affecting many parts, it was unfortunate that we all had to essentially wait approximately 3 ****/2 months for all of the ordered parts to be delivered to Hendrick Collision. But once they had been received, the work progress went smoothly. The vehicle’s repair work was essentially completed when I arrived at our agreed upon date. What makes me most appreciative and grateful to Trey Hensley and Hendrick Collision Center Durham is what happened very soon after I had taken possession of my vehicle. While driving it directly to the local BMW Dealership for a pre-arranged appointment for a full vehicle servicing, my vehicle’s rear air suspension failed. Apparently, it was damaged in the accident last fall, but was not visible or noticeable during the final test drive before they gave the vehicle back to me. Thankfully, the BMW of Southpoint Dealership was able to locate, order and install the necessary replacement rear suspension parts. To the credit of Trey Hensley and Hendrick Collision Center Durham, they immediately agreed to pay for all of the parts and labor costs for that specific repair, adding it as a supplemental charge to my insurance company, since it was accident-related. Therefore, I am very satisfied with the results and happy to highly recommend both Trey Hensley and Hendrick Collision Center Durham to anyone who needs top-quality, significant damage repair work to their high-end vehicle.

Fast, excellent repair. Thank you!

The wrong mud guards were put on my vehicle. I went to show Trey and he said that is the original Honda part. I have the pictures showing the original mud guards which fit and the after ones that are too large and have a large gap in them. I do not like your rep trying to make me believe that Hinda would make such a terrible fitting mud guard. It is Hendrick Collision that put the wrong part on my car. Plus he lied and said that only one mud guard was replaced which I have proof on the receipt that both were replaced. I would like this resolved.

The repair was completed as desired. My contact person was very helpful.

Very poor communication. Phone often unanswered. Messages left without return call. Dendi was the adjuster. Multiple calls not returned. Polite on the phone once she eventually returned the calls. Took over 3 months then was told total loss!

Very quick. Great job.

Communications were great and the work quality was also! Thank you!

My car looks fabulous

Austin was great!!

Great job, my car is beautiful!

Thsnks for being responsive, diligent and professional. It made a world of difference.

I have used you guys before and have always been satisfied with your work.

Great Job!

Austin did a great job communicating about the work and the work was well done.

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I was very impressed by the quick response to my online request for an estimate. I was relieved and delighted that I was able to schedule the repair within a week of receiving the estimate at a time when other shops were booked 6-8 weeks out. Austin, who managed my repair did a stellar job of keeping me informed at every step of the way. Hie professional and courteous manner sets a high bar for customer service.

Ultimately I was satisfied but they left my car under pine trees after it was repaired and it got covered with tree sap. Austin got it washed and it appears that most of the sap is gone but it should not have been parked there to begin with. Jack B