Hendrick Collision Center Durham

It really makes it easy to have repairs done with GEICO and Enterprise on site. I like that. I appreciated that Hendricks kept me informed on a daily basis if the shop hit any glitches. Thank you. M. Fancher

I understood about the one day delay in getting my car back, although I did not understand why I had to call the shop to find out about it the day of, when I had specifically requested status updates and had been told something else. This much, I brushed off and remained friendly. When I called, the man I spoke with was friendly enough so I tried to be a good sport. I called several times to confirm that my Enterprise rental car (which was in terrible condition when it was given to me to begin with) would be extended for this additional day. Both the Geico representative and the shop manager confirmed that Enterprise had been told. I dropped my car off the next day and they said that they had NOT been told -- they refused to give me a receipt because of this and said they would call back the next day once it was resolved; I never got the call and still have not heard back. I picked up my car and there were FOUR things wrong with it. Not one, two, or even three, but FOUR. The shop manager, Dallas, did not apologize once for the fact that his employees' hairs were crusted into the paint of my car, the underbelly was not pinned in, and neither my passenger door nor my front hood were aligned. Instead, he offered to take care of it the next day and said he'd only need 20 minutes. I asked if I could come by sometime AFTER I got off work 5ish or a little later. I have voicemails from him confirming that the shop was open until 6. He said OF COURSE! I asked if I needed to call ahead of time. NOPE - WE JUST NEED 20 MINUTES! Despite a heavy storm and crazy gridlocked traffic, I was able to make it back the next day (ON MY BIRTHDAY) at 5:32. The office clerk was exceedingly rude to me when I asked for him by name and acted like she could have no idea what I possibly wanted. She went to get him and returned without him. She said he had told me to be there AT 5 because his shop employees left at 5:30. I would have to come back the next morning or at 2:30-3PM. Quite different from being told that I could come at any time! I said that I had been told I could come anytime after 5 and she said I'M JUST SAYING WHAT HE TOLD ME TO TELL YOU, OKAY? Adding insult to injury, she was one of the most rude people I have ever encountered. This officially ruined my birthday and my car remains unfixed for the 6000 the shop was paid and over a week and a half (with an extra day) to fix it. I have yet to even receive an apology! But at this point I just want the car to be fixed so that I can move on with my life. Horrendous customer service.

Especially appreciated the courtesy and respect shown to me by Dallas.

Quality work. Looks great! Was completed on time as promised! I would rate them a 10 out of 10.

The car looks and functions like new. Well organized customer service.

Thank you!

thank you for your quick great customer service and handling my car with care

Scott was a good. He fully explained the process and I felt secure with my decision to have them complete the work.

Great job! I am a repeat customer

Everything was great. Staff friendly and I was well informed throughout the process.

Timely repair and good communication.

Work is unacceptable. Paint does not match and the bumper has lots of specks. Norma S

The person I worked with Scott was excellent. He kept me informed on the status of my car and even got it back early. The ladies up front was nice and helpful as well

It was really easy to work with Scott. Your team made an unpleasant event as easy to deal with as possible. Thanks!

Fast service thanks

Customer service was top-notch. Staff were friendly and professional.

My wife and i want to especially thank Scott Falls for his professioonalism throught out this entire process. Scott was there every step of the way in keeping us informed on the status of the repairs! Thanks again Scott!

Excellent service all around Brenna was awesome as my rep.

Overall pleased with the work. We were told the car would be ready Thursday, and this caused an issue with Enterprise.Also no one met when I arrived to pick up my car which was awkward

**** was great. Professional, and helpful. I like the combination of enterprise and the collision center, even though enterprise was pretty slow in getting me a car. Hendricks though was great. Getting better service at enterprise would probably enhance the customer's total experience.