Thank you for making things right. Craig is the man! Give him a raise.
4/6/2017
Nicholas C. VERIFIED CUSTOMER
Vehicle Make : Subaru
**** was extremely helpful and transparent with coats and timelines. I appreciated always being informed about my car's progress.
4/5/2017
Rodney L. VERIFIED CUSTOMER
Vehicle Make : Acura
Very good
4/5/2017
John W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am completely satisfied with the work done on my car. If I every need any work done again I will take it back to Rick Hendricks .thanks John Byrd
4/1/2017
Stacey Or. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A big thank you to Amy at the desk who fixed a situation that was thrown in her lap when I brought my vehicle in to be repaired. My vehicle looks great & was completed sooner than I thought it would be. Very happy with both times I've had my vehicle repaired by your team.
3/31/2017
**** P. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very easy to work with.
3/21/2017
Antonio . VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott Falls was excellent throughout the whole process. He kept me updated about my vehicle and had a very pleasant attitude. Thanks Scott you are awesome.
3/19/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott Falls was an absolutely fantastic service advisor. He got my truck done early and it looks good as new. Thanks!
3/18/2017
William R. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome service on the phone and in persons. Did not expect for the vehicle to be cleaned. It's looked great! I was late to my appointment and they still treated me with care and courtesy. Thank you for a great job.
3/14/2017
John L. VERIFIED CUSTOMER
Vehicle Make : Ford
So far so good. Picked car up yesterday. Looks great.
3/11/2017
Donald R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Got to bring car back in cause engine light came on
3/4/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you Scott for keeping in touch with our progress of the vehicles. Minus having to order an additional part, the repair was done in a timely manner. Scott was great to us and we appreciate all of his help with this process. I hope that we don't require any additional repairs but if we do we will return.
3/3/2017
Michelle P. VERIFIED CUSTOMER
Vehicle Make : BMW
In and out in minutes. The staff was friendly and accommodating. I would use them again.
3/2/2017
Judith R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The paint job looks great, but the smell of the paint inside the car is terrible. Is there a way to eliminate the smell?
Judith R
2/18/2017
Jayhla W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service was awesome! Everybody that helped me during my visit was welcoming. I would definitely use and recommend Rick Hendrick in the future.
2/17/2017
Corey H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott did a great job on my car and I want to again thank him for taking his time and working hard to get everything right.
2/4/2017
Ronald P. VERIFIED CUSTOMER
Vehicle Make : Dodge
When we picked our Dodge Durango up we were not informed that the back light wasn't completed when I got to work i noticed it and called them shortly after. I spoke with someone and they said oh we have the part in just swing by early in the morning we open at 7 come by tomorrow before you go to work. So i went by there today first thing this morning and they said oh you must make an appointment and the technicians don't get here until 9 . I wish someone would of informed me that over the phone i feel that if i wouldn't said anything about the light not fixed no one would of said anything. This is really bad customer service and i don't recommend no one getting bad service as this ! then we still have to try and make an appointment to get this fixed .. TERRIBLE
2/1/2017
Dijuana J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The date kept getting pushed bsck. The paint colors don't match and when I left the lot and drove my car the next morning the check engine light came on and it statted riding very rough. I'm going to bring it back in but overall I'm not a happy camper.
1/25/2017
Carol M. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very impressed with the customer service orientation of your staff. I was kept well-informed and the skill and ability was evident.
I would give them a five out of five !
1/19/2017
Jesse S. VERIFIED CUSTOMER
Vehicle Make : Ford
The gentleman that handled our vehicle was not only very kind and pleasant to work with from the very first moment, but was also clearly talented. Our mustang was repaired with such high standards that you would never even be able to guess where the damage was. Scott Falls, thank you for handling our vehicle with such care, and for treating us like friends from the very first day. I have never experienced such a high standard of service until we met you. Thank you
Kaela and Jesse S