I appreciated the teams willingness to fix the car’s mirror for my mom and their flexibility in working with my schedule to make an additional visit when the light in the mirror did not work. Everyone was courteous and seemed eager to take care of everything efficiently.
10/12/2024
Richard N.. VERIFIED CUSTOMER
Vehicle Make : Subaru
My experience with Brenton Nissley from the original estimate
thru his updates during the two repair period ,
thru his detailed explanation on the repair actions
taken by the Hendrick techs on the return
of my Subaru was terrific.
The location of Enterprise next door was great.
Richard Bing
10/5/2024
Roderick A. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The repair work on my Mercedes was exceptional. It’s as though the accident never occurred. Dindi was very helpful.
9/23/2024
Barry S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service, great job!
9/20/2024
Jerelle G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communication and great customer service!
9/20/2024
Toni P. VERIFIED CUSTOMER
Vehicle Make : BMW
Due to the insurance that I have and your location, we could have fixed the problem. However, you are not willing to work with the insurance company, so I am still waiting for my vehicle to be fixed.
9/6/2024
Mickael M. VERIFIED CUSTOMER
Vehicle Make : BMW
These feedback surveys are too bothersome. The repair center did an excellent job, do not soil their good work with no use marketing
8/24/2024
Richard R. VERIFIED CUSTOMER
Vehicle Make : GMC
As I mentioned in my other survey, the service professional helping me was mostly polite. Although insisted he could no diagnose an item he saw occur with his own eyes. He insisted it needed to go to the dealership. I took it and the service people there just opened and shut the doors until they reproduced the problem. They did not need to run a "diagnostic" which is what Alan suggested. He also emphatically said there was no way he could help me. It took the guy basically 20 minutes to tell me the motors die at about 100K miles, this was not related to the accident but the craftsmanship of my car. I would argue that if Alan had spent this time reviewing it and thinking about it, it would have saved me a return trip to the collision center, a willingness to use the collision center again if needed, a significant amount of time on the phone both with the dealership, the collision center and my insurance company and a lot of stress. A little extra effort on the front end would have gone a long way.
8/23/2024
Glaser G. VERIFIED CUSTOMER
Vehicle Make : BMW
Steve was fantastic and provides the best customer service I have ever had, I wouldn't take my vehical anywhere else. He went above and beyond to help with any questions and concerns.
8/23/2024
****F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good communication; which is necessary when your car is your baby. The work seems be perfect. Thank you
8/22/2024
Kenneth C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
On time and well done
8/12/2024
Dana P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The front desk woman was super helpful, the car was delivered back to me ahead of schedule, and when there was a minor issue after I got it back, your team went above and beyond to fix it immediately and help me.
7/17/2024
Simon G. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was friendly, professional, and efficient. I was especially impressed by Brenton. Indeed, he kept me updated throughout the entire process and, in doing so, he eliminated most of the stress that would normally come with such an unfortunate event (badly damaged car from a tree falling on it). Thank you.
6/27/2024
Neal G. VERIFIED CUSTOMER
Vehicle Make : Mazda
If Brenton is going to contact me, don't bother.
6/19/2024
Zachary S. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks for taking the time to re-address the paint match on the bonet (piece on top of front bumper). Alan and brad were extremely helpful and mentioned they will look into getting approval from the insurance company and then look into repainting the bonet to become a better match with the rest of the body. Thank you!
6/7/2024
Larry R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience working with Alan. He provided me great advice and provided excellent communication throughout the process of having my car repaired.
5/28/2024
Donna C. VERIFIED CUSTOMER
Vehicle Make : BMW
Alan at Hendrick Collision took great care of me and my car. He kept me informed throughout the entire process and made sure I was completely satisfied when I picked up my vehicle. It looks terrific, and all evidence of the ding from the person who hit my car are gone.
5/4/2024
Lloyd F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
our service representative was very helpful and explained the service so we could understand.