Hendrick Luxury Collision Center Charleston

The repair time took three days longer then estimated, I and when I got it back the inside was all left all dusty from the sanding.it took me 2 hours to clean the dust off ,it was every where.I was not please with repair time and your cleanness, but the job it self was good.but I am not going back.

Great job! The text and email updates were appreciated. Nice touch.

Outstanding repair job! Faster than I expected, with great results.

Excellent job

There was a bit of paint overspray left on a car seat cover. That was a little disappointing , I was able to get some it out. Brandon said he would try to get the rest of the paint off the seat cover

IT SHOULD NOT TAKE SEVERAL ATTEMPTS AND 20 MINUTES TO PROCESS A CHECK. THE ENTIRE EXPERIENCE WAS GREAT EXCEPT FOR THE ISSUE WITH YOUR "NEW" SYSTEM.

Awesome. Job

I have already discussed with Bryan and am scheduled to bring my car in for adjustment next week to hopefully correct the issue.

I've always appreciated the service and care provided at Rick Hendrick. This most recent experience was even better with the improved communication layered on top of the quality work. I wouldn't take my vehicle anywhere else!

Excellent work. Extremely friendly and made u feel comfortable. If I ever need baby work done again it will be done by u!!! Thank you

Excellent work and you beat the deadline you gave me for for completion. My car was very clean when I picked it up. I will recommend your services to everyone I know. Thank you.

Thank you

Not satisfied with the work - lines are off and repair looks wavy

Everyone was super nice.

Had a rocky start because my changed appointment was apparently not communicated properly. As a result, I wasn't expected when I arrived to drop off the car. The woman who checked me in seemed confused. After that, however, everything went very well. The text messaging to indicate the progression of the job was helpful. Thanks for an excellent result!

Thank you all so very much for a wonderful experience. From the constant updates on where my vehicle was during the process, to having my vehicle ready when you said it would be, the whole experience was great. Again, thank you all so very, vey much.

I'm in love again,my car is beautiful. The repair was quick and everyone was very helpful.

Over all the job was completed. It was the details that I felt could be better. ****) when I picked up the car it was sitting outside and had clearly not been rinsed off from the work that was done. There were/are small drops of something stuck to the surface. They seem to wash off but that seems like something that would have been done after the job was completed. 2) I was given no instructions for how to care for my newly painted bumper and rear trunk. Trying to remove the small globs of what ever is on the surface I used water and a microfiber towel to wipe down the painted surface. This seems to have been a terrible idea. It seems to have left tiny swirls in the newly painted surface. Nothing I can feel with my fingers or nails but I can see in the light. With some Googleing I found out that a newly painted car has very specific needs. Now that I am more aware how to care for my car I will attempt to have the trunk and rest of the car buffed to remove the micro swirls. 3) while the job did get done it felt rushed. I love my FR-S (Black Betty), and have worked hard to keep her in great shape and running smooth. A simple rinse down after the job was done by the professionals that know how to care for paint, simple explanation of future care dos and don'ts would have gone a long way. 4) the text message system is awesome. That's is a great feature and one that I was very impressed to see implemented. Thanks for helping to put Betty back together I hate that I may have degraded the paint job right out the gate though. Jeb B

Great stuff

Great service