Hendrick Luxury Collision Center Charleston

It was a job very well done. Everyone was polite the service was terrific.Thank You. Stalonda B

Jade was very helpful and prompt with returning phone calls. She was very knowledgable and explained the process thoroughly.

My car looks just like it did before the accident. They did an amazing job. Everyone was very professional and curtious every step of the way! Thanks and well done!

In short, I don't feel safe in my vehicle. It is very difficult to steer. When I informed Larry of my concern, his response was something to the effect my Mini is not a true power steering vehicle. I've owned my Mini for roughly 10 years...and what I felt today driving her home was unusual. In addition, I asked for the team to check the driver's side door handle ( it was very difficult to open after the collision...it seems to be sticking). Nothing was done...If I understood Jade correctly she said the team could not figure-out what was wrong...you all are the experts, if you don't know how am I going to know. Lastly, the windshield has a chip in it. The deer's head hit the windshield (it was awful...that poor critter, blood was everywhere). My Mini was with your team for over a month and it is unsettling to know that no one noticed it. I didn't see it until I was well down the road. I was a little preoccupied with trying to steer the car (very scary). I live almost two hours away from the shop, so driving to your shop is not a convenient trip. I have always had great experiences when servicing my Mini in Miami, I was looking forward to the same great service. That is why I have never let anyone other than authorized Mini service centers to work on her.

I received an automated alert that the front sonar wasn't working. You had the car a week for cosmetic repairs, the sensors should have been checked.

Great job!

Thank you. Car looks great. Thank you for cleaning it too. Most appreciated, but didn't have to

The detailing of the inside of the car was a welcome surprise. Definitely recommend. Oh, and the process was very user friendly. All staff professional and efficient.

You did a fantastic job.the

Dooris not sealed. I can hear wind in the car. It is fairly pronounced

Everyone was very kind and attentive. Had text reminders each day so I didn't have to interrupt the teams day for updates. Very convenient.

You all did and awesome job on my car thank you so much.

Congrats to brandon,,he did an excellent job,keeping me informed,as making sure my truck was repaired properly,,great job,,thank you

They have a excellent staff the service was great and the vehicle came back in excellent shape very pleased with the work that they had done

Really appreciated that my car was completed ahead of schedule. And I appreciated the updates.

I had a great experience with Rick Hendrick collision. My car looks great and was even finished 2 days sooner that expected! Thank you for a job well done! I will definitely recommend Hendrick collision to my friends and family!

Very fast and reliable service

****. Keep your word. I was told the rental fee & bumper would be taken care of but that was a lie. 2. Give timely updates. Repeatedly, I had to call to find out the status of the repair. 3. When I made my appointment, I as told the rental would be set up & ready when I dropped the auto off. After dropping my car off, I had to set up the rental & wait over an hour (with 3 kids) for the rental car.

I like the method of keeping the customer informed of the repair.

Satisfied with repair, however, it took over five weeks to get my car back and the reason was a very poor coordination effort between BMW Dealer and Hendrick's Repair Shop. I did everything in my power to get all parties together, including Insurance adjuster, prior to commencing repair, and ensuring problems were specified in writing, and still the repair was done piecemeal and had to continuously be going back and forth between dealer and repair. Repairs handled by Dealership used to be smooth and customers were 100% worry free. Now, one must be hyper vigilant to ensure every is done. Technical repair expertise was good.