Hendrick Luxury Collision Center Charleston

I was lied to about the status of my car and the fees the entire time. Always an excuse for why it was taking longer than expected and they always promised to call me the next day to update me, but never did. I had to track them down to find out what the deal was and how much longer. They then told me they broke a headlight while fixing my car so it would be another week, and this charge even shows up on my final detailed bill, and while emailing my estimator my complaints with him about the whole process he never apologized and said he didn't know where I was getting the information that he broke my headlight. It was in the bill and he told me. He also said he shared my email with his supervisor and they'd call me back. Three months later I still haven't heard a word. Also, my motor mount is broken and had been making a noise ever since it was fixed by Rick Hendricks. Not wanting to go back due to the horrible customer service, I waited and now it is almost ruined. They claimed that wasn't from the repair or my accident so therefore my insurance won't cover it. However, my car never made that noise before. It also took about a week to track down the status of my car and I never got a response until I went in there in person and demanded to talk to someone. I finally just picked up my car after hours with my spare key and they said they'd put the key they have in it. They never did and now I have to go back. Again. Oh and now my AC is broken, but worked perfectly before dropping it off for them to look at the motor mount. I am beyond disappointed in the service received.

Sloppy work.

Worked with Omar.He was very professional. Polite and well groomed.Your office was very nice. The receptionist very pleasant. The repairs were excellent! Nothing but good things to say about my experience at your business! I would refer to you anytime!

Thanks

Pax was a great representative and should get a raise????

The bumper that was fixed and quarter panel was poorly sprayed and there is a run and some foreign material stuck into the paint.

THE CAR WAS SO CLEAN ON THE INSIDE THAT I ALMOST DIDN'T REALIZE THAT IT WAS MY CAR. MY CO-C-WORKER WHO PICKED UP THE CAR FOR ME WAS TOTALLY IMPRESSED AS TO THE WAY IT LOOKED, ALSO. THANKS, BRIAN.

Great job done on my vehicle, it looks brand new! I will definitely recommend you to others

I have already been asked to complete a survey. I initially contacted Rick Hendrick through Geico about a hit and run accident I had. I decided not to file my repair through insurance. I notified the clerk when I scheduled my repair that I would not be filing this under insurance. When I picked up my car, the clerk asked if I wanted to pay my $500 deductible. I told her that I was sent an estimate of $250. She said that there was more damage than they originally thought so they just repaired the additional problems. No one asked me if I wanted these repairs. After I spoke with a manager, she asked me to re open my claim and then I could just pay $250. I told her no that I didn't want to reopen my claim. I don't want to file this through insurance. She then told me I would need to speak with another manager. This gentleman just tried to talk me into filing it under my insurance. Ultimately I left paying what I was quoted but everything was so shady. I would definitely never return to this repair shop. I keep thinking they were just pulling parts off my car that didn't even need repairs and then thinking they were billing my insurance company.

Just a little disappointed with no one noticing that the right indicator was not in place properly and that I had to point it out. After which the car was taken to the back to have it corrected. However no one took the time to make sure that the indicator is working. So now I have to drive back out there to have it fixed. Not happy about that.

It really wasn't ready for pickup No bumper pad No mud flaps I really like the customer service

Came in for an insurance claim which that repair was done good it seems on the bumper,however while my car was there the Front windshield was cracked which it was not cracked when I brought the car in ..While it's being fixed it makes me feel less confident than with the service ..a windshield being cracked During a repair on a bumper seems like a large oversight to have slipped by when they brought my van around ... Accidents happen I understand that but I was made to feel like "oh that's weird well we will fix it" no apology by anyone for the inconvenience, a little better customer service especially when your company damages something would be something to work on a simple "sorry " or a simple "I don't know what happened but let me make it right" would have been nice to hear . While it is being fixed by your company hearing those words as a customer makes you feel like you matter .

Excellent, friendly and professional service Very pleased.

They listened to my concerns and went above and beyond to get the job done...thank you.

The initial feedback and communication was great. The promise to be fixed was 20 days, no one contacted nor followed up after even though I called multiple times. Due to several inconvenience episodes, we rushed to get the car back Without checking it out throughly Only to realized that neither passenger front or back door open now. Pretty frustrating even though I left a message and have yet to get a response.

Quick, accurate, and convenient...very professional.

Cloth cover on inside of door has come loose

I love the text updates along the way

Thank you for detailing/cleaning the van. Liked the text message updates--keeps us from calling and asking for status of repairs.

David Clark is the man!