Hendrick Luxury Collision Center Charleston

Just like new cant tell where the scratches were. I just wish they could have put the perms plate on as well, all in all beautiful very professional

The week before I turned my vehicle in for repairs, I dropped off the insurance estimate paperwork and informed the secretary I would need another estimate for the other damage to my vehicle, so I could inform my insurance company. When I dropped my vehicle off, I also informed the secretary AND the man who took my keys from me that I needed the estimate. On Friday, 17 Nov 17, I received several emails from a Rick Hendrick email account saying my vehicle was in the paint shop and I would be receiving an estimate shortly about the other damage to my vehicle. I did NOT receive any other contact from anybody at the collision center until Monday, 27 Nov 17, stating my vehicle was complete and ready for pick up. When I asked them about the estimate, they stated there was nothing about it in any of the paperwork. I contacted my insurance company, USAA, and informed them of all the actions which happened and they informed me they will look into this and review all the negative reviews on Yelp about the collision center. I will also let evryone know on all social media oulets about the poor customer service I received at this location. You have lost my business and I will NOT be coming back to get my other damage fixed on this vehicle and will NOT buy another vehicle from Rick Hendrick based off this experience.

There were lots of dirty finger prints on the exterior and interior of the van. Also, the paint on the new door has many imperfections seen when the sun hits it.

Excellent job well done. It's inspired me to get the whole car painted.

The customer service was fantastic. The work done was great. I would recommend you any tome

Excellent experience!!

I was completely satisfied with Brian, Carlia, Deana and Susanna!!! The girl who helped me when I picked it up can’t remember her name. The new girl who sent the wrong info she just needs to learn to ask if she doesn’t know what is going on. Other than that I am always completely satisfied with my experience. Great service and people to deal with!! Will definitely be back if needed. Hopefully I am good for a very long time but will definitely recommend to my friends!!! Happy Thanksgiving!!! Amy C

THANK you for being so friendly and doing an amazing job!

Everyone was so helpful and nice! Very professional. Thanks for the service????????

That was the best service I’ve ever had it was only my second rear end crash they got me in and out and they were the best kudos to Enterprse

Great work

Mike made a quick and accurate estimate. Brandon was great and gave us a shop tour. Ricky coordinated the rental car perfectly. Ashley was helpful at all times. The repair looks great! Thanks for everything.

Excellent customer service.

Spectacular service from the front desk all the way to the finished product. Thank you guys for going above and beyond it’s truly appreciated especially in a stressful time for someone having to go through the process of getting repairs done, you guys made it effortless. Keep up the great work, if you take care of your employees your employees take care of your customers and that’s exactly what happened.

Great job from Start to Finish! The intake process, customer service, text updates, and vehicle delivery all made the process unexpectedly smooth. It exceeded my expectations!

I received the best customer service ever , Brandon and Ashley treated me so good. I have been telling people about y'all it was such an great experience. Thank you From : The lady with black Nissan Sentra

Second time going to get my car fixed service is always good

The best service ever. Very impressed

You guys are great. Thank you

Really appreciate the quick and friendly service.