Hendrick Luxury Collision Center Charleston

They did an excellent job repairing my car and within a good time frame.

Professional and personal service by all. Car looks great.

Every person I encountered made sure I was satisfied and was very kind! Great experience.

Enjoyed the whole experience!! Everyone was great????????

Staff were very kind and professional. Finished job was excellent.

body work was excellent, advisors were very helpful

I found your service to be very friendly and accommodating. Satisfying work done in a timely manner. I would highly recommend your service to family and friends.

I LOVED the text updates and also having a clean car at the end. Tech team was super and explained the repairs in person. Terrific!

Your staff is very professional and kind.

Thank you for a great job!

I was given the red carpet treatment

Awesome job. My Honda Accord looks as good as it drives!!! Thank you for a job well done!!!

Quick repair - good job.

Very pleased with service from beginning to end. Only problem is my spare key that I left with you disappeared. Would surely recommend you. Sincerely Darlene B

The body work is done well, the time it took was most unreasonable. There are 3 woman employees that deserve commendations for their service and understanding of my concerns.I was assured by your employee,(Victoria, who was assured) that my extended Enterprise invoice would be completely taken care of by BMW, due to extended length of time spent on waiting for parts and because my insurance was covered until first week in January.This did not happen, and the Manager at BMW collision refused to honor that promise. After my son and I discussed with another employee, (Deanna)she returned , after discussing with the manager, that BMW would pay ****/2 the invoice of $300 plus $.Disgraceful attitude, I have owned 4 BMW's in the last 8 years,and was not treated respectfully (except for the 3 female employees) by said manager who wouldn't even come out and discuss anything with me or my son in person.Also, I had called the GM at BMW sales a few days before receiving my car, and left a message for him to please call me back, NO REPLY. Yes, the body work was completed, even though they kept the car longer than expected because it wouldn't start! I ask your consideration to compensate me for the balance of the Enterprise invoice, and to know that I am not pleased with being ignored when a simple phone call from the GM,at sales, would have been helpful in my positive thinking of BMW. Thank you for your time.

Overall It the work was nicely done. However, my front right blinker is no longer working.

Great job I was completely impress it l [look new!!!

Thanks! Very happy with the outcome and great customer service.

The repair was to take two weeks and instead took 5-****/2. I was told I would receive updates on the progress and I did not, although I had given them my cell phone number. I feel that I received very poor service.

The bumper is not EXACTLY repaired as OE. The lines are off regarding how they align to the vehicle and the bumper sticks out ****/4” on the driver side. It’s not enough to to raise a stink but it’s also enough to be noticed. My vehicle looked better prior to my accident. Note: The customer service was excellent during my entire process.