Hendrick Collision Chevrolet Shawnee Mission

Everyone that I dealt with was very nice and professional.

answer the phone or massages or talk and listen to the customer not just tell him but to do.

Unacceptable lack of communication throughout the process. Some of my calls were not returned. My car was ready eight days later than promised. No one called to tell me that until after I called asking when to come pick up my car. Hendrick returned my call a full day later and I was told my car would be ready in yet another week.

I had a great experience with Hendrick Chevrolet's collision repair shop. The car door looks great and the customer service was superior. The only thing that I would mention is that when I got the car back there were some smudges on the passenger side window along with some black paint along the top edge of the window as well, and there were some smudges from something on the inside interior of the door. However, those were easily correctable and came right off. The other very small issue is that the window now rolls up and down a bit slower than before.

The repair was done very well. The car was clean when returned, it was done on time, (even a little earlier than anticipated). I was quite happy with the experience.