Unfortunately, I was hit by someone last year. I requested to take my car to Rick Hendrick Collision at Gwinnett Place Honda were I met Matt Paolini. Before I even got there, Matt provided excellent customer service walking me through what to do on the phone and letting me know to call him if I had any problems on the way there.
Matt & Rick Hendrick Collision did an excellent job repairing my car last year, so when I was hit again this year I didn't hesitate to request that my car be fixed by Matt & the team at Rick Hendrick Collision. I persisted even though the insurance company initially couldn't locate the shop - and even though there are 2 or 3 other Honda dealerships that are closer to me - because I knew what an excellent job they would do.
I hope I'm not in another accident, but if I am, I know that I'll be able to call Matt & the team at Rick Hendrick Collision and they will make my car like new.
Great job!!!
7/12/2016
Precious R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The guy that helped me was wonderfully if I ever go back again I will defiantly ask for him . Matt is the best !
7/7/2016
Diane K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt was very helpful and kept me informed throughout the week that
my vehicle was was in for repairs...
Thank you????
6/30/2016
Julie S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt did a great job, handled everything, very professional, well done!
6/27/2016
Hector R. VERIFIED CUSTOMER
Vehicle Make : Honda
It was a very welcoming experience. Made you feeling everything was going to be OK
6/23/2016
Kimberly R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Matt is awesome. His customer service exceeded my expectations.
6/20/2016
Justin D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Matt Paolini went above and beyond in keeping me informed of what was going on with the repairs. I would definitely recommend this place to a friend.
6/14/2016
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was delivered on time and in excellent condition. Very smooth process, barely had to do anything. Thank you!
6/11/2016
Ana M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt was wonderful! My experience was flawless.
6/11/2016
Jining Z. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Feel be cheated by estimate process.
The first estimate with everything is less than $300. Then, the price jump to more than $900, though the job done was exactly as quoted in the first place. A good game player.
6/11/2016
Candace H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Matt Paolini and the rest of the staff members that assisted me were awesome! The repairs were done on time and it looks like it was quality work!
6/10/2016
Daniea H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt was awesome! My car looks even better than before.
6/10/2016
Antoywn E. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The guy that serviced my vehicle was very professional, he was also very detailed oriented when discussing the damages of my vehicle. He displayed the attributes of the ideal professional in the work place. They did a very good gob on my 2008 Cadillac Escalade looks like new.
6/10/2016
Sandra P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and Matt Palonni is really good in customer service. I will referring more people to u guys. Thanks!
6/5/2016
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Honda
From the moment of our first contact after our accident we have been blown away by Matt Paolini! He was so nice and really upfront about the plan for our repairs. He had a great attitude and really listened to us. He was so personable but even more than that...we felt that he had things completely under control. Honestly, he made us feel that we were his most important clients. He did what he said he would do...when he said he would do it. If it was a phone call or email, he kept his word and worked hard to keep is informed. I can't remember the last time my expectations were exceeded. Thank you!
6/4/2016
Metro Distributors. VERIFIED CUSTOMER
Vehicle Make : Buick
Matt handled everything in a professional manner and was timely in his communications with me about what to expect and when to expect it.
6/3/2016
Gerry L. VERIFIED CUSTOMER
Vehicle Make : Ford
Even though my day started off rocky, USAA, AND the fine staff at Hendricks Collision help make my day so MUCH better. A-**** rating and KUDO's to the good people at Hendricks. Matt, THANKS FOR THE RED CARPET TREATMENT!
Gerry Lewis
6/3/2016
Zenia C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt P. Was outstanding as always. Always informed me of what was going on and made sure that I understood the whole process! My car looks beautiful!! Thank you again for all the outstanding work your company does!! Having Matt on the team just makes it a lot more special!
6/1/2016
Glenn J. VERIFIED CUSTOMER
Vehicle Make : Buick
Awesome customer service all the way around
6/1/2016
Rhonda J. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair to my 2016 Honda Pilot was a job well done, quick, and professional.