Very communicative. Appreciated phone calls and text updates.
1/6/2018
Shaun L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Edgar Vanterpool did a great job keeping up with communication on the progress of my vehicle. Any issue I had he resolved them very quickly. Big thanks to him and his team.
1/6/2018
Jalen H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great people and service. They got the job done in no time .
12/31/2017
Lorraine H. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks. For being so kind and caring calling and walking me though the process of fixing my car letting me know what parts you were putting on and making sure it was the right one. Thanks again for everything
12/31/2017
Tara H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was fine but my experience was not. Having your car repaired is not a common occurnace. So explaining the process could go a long way in helping your customers set their expectations. Unmet expectations can kill a customer's experience. I got excited about the email notifications but I soon realized they weren't accurate. Again, unmet expectations. And when I picked up my vehicle and wasn't told the clear film could be applied, yet another unmet expectation. So even though my repairs were fine, I wouldn't recommend your business. There are too many places that do offer good customer service and good work.
12/28/2017
Elzanie D. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repairs were excellent, all services was outstanding and most of the repairs were completed a week ahead of schedule.
12/23/2017
Winifred D. VERIFIED CUSTOMER
Vehicle Make : BMW
The work was done in a timely fashion; in fact it was faster than expected. I know the holidays are busy and I was very pleased to have exceptional service.
12/22/2017
Kimberly T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very pleased. Start to finish. Thank you
12/22/2017
Jennie G. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Excellent service....and a warm friendly atmosphere in the presence of all the employees. ...Thanks for caring ????
12/22/2017
Jacques And. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great job from the team. Thank you to Gary Lowry for his assistance and regular updates.
12/21/2017
Billy G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Steven was so nice to work with!
12/21/2017
Lynette G. VERIFIED CUSTOMER
Vehicle Make : Honda
Gary went above and beyond to help me by arranging to have the van inspected while it was there.
12/19/2017
Sharesa M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Service was great. More communication would be helpful in terms of progression of repairs on the car
12/17/2017
Jean D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All of the employees were very courteous and professional.
12/15/2017
Matthew N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Steve was awesome! Did what he said he was gonna do and kept me informed during the entire process.
12/7/2017
Jasmine F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My experience went very speedy and precise. Great service.
12/7/2017
Rodney C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I truly appreciate how professional the team at Hendricks Collision Center were. Also how the team handle the entire process with my vehicle. Everything and anything that was done I was notified and that as well does not go unnoticed. Advise your team that the experience was none less than amazing! Thanks!
12/7/2017
Robert W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Did a great job! Kept it a little longer than expected but wanted the work done right so that was OK.