I was very pleased with the customer service at Pacific Elite. The receptionist answered all my questions and was friendly both in person and on the phone. David Glass (estimator) was professional and kind. He explained the process and kept me updated on the progress of the repair. I received both text messages and phone calls with updates. Although it was an unfortunate situation to be in, needing my car repaired, they were the best people to trust with my car. I am very happy with the results but most importantly with their attention and care.
10/5/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
9/29/2017
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very pleased with the service and I love the outcome!!!!
9/23/2017
Derek B. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional. Kept me informed of repair status, expense, & anticipated completion timeline.
9/6/2017
Jeffery S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unfortunately, I had the flu when my car was done and was not very expressive about the car.
The car is beautiful. Absolutely beautiful. You guys are great! Thank you for everything. Jermaine...very well done. The lady at the front (I think her name is Jackie?) is a real sweetheart. I thank her for her patience and for being so nice. Your office area is sparkling clean and away from the repair area...wonderful design idea. Great coordination with USAA (also the best) and made for a painless experience. As a business owner, myself, I watch what goes on to relate back to my business and you are an absolute class act. I can't say enough good about you! THANK YOU!
8/19/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : BMW
Jermaine was great and called me everyday with an update .
Really strong customer service.
8/6/2017
Bernard H. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service, Germain called me each day with a progress report. Very clean facility and nice office staff.
8/5/2017
Hank M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication
Quality service
Quality work
8/3/2017
Karissa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the all of the very timely updates!
7/28/2017
Jaime Ellett. VERIFIED CUSTOMER
Vehicle Make : Jeep
Did a beautiful job in a timely way
7/22/2017
Stephen O. VERIFIED CUSTOMER
Vehicle Make : Audi
Great customer service from David!
7/14/2017
Adrina W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you guys so much! It was a great, quick, and convenient experience after having the unfortunate event of a car accident.
7/9/2017
Kathleen H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great experience. Everything was handled well. I liked the text updates.
6/22/2017
Paul R. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice job keeping me updated.
6/21/2017
Luis D. VERIFIED CUSTOMER
Vehicle Make : Kia
Gracias a Jermaine Campos por su atencin y servicio y por preocuparse de que todas las reparaciones de mi Kia soul quedar¡n al 100.Mi auto qued como nuevo!Gracias!
5/27/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : BMW
By a CRM email and text system
5/24/2017
Frank T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Your team from the front office to the men that do repair and paint are excellent. Left me worry free. Good job to all.