The receptionist couldnt give an estimated wait time for when I would be helped and she couldn't give it to me. I asked repeatedly and she stated someone was writing a report and didn't know if it would take an hour or less. Also, service informed us over the phone that a shuttle service would be able to give me a ride back home but I had to drive my own car back home. Service King employee drove my car back from my house.
1/13/2018
Evan F. VERIFIED CUSTOMER
Vehicle Make : Kia
After I picked up my car and took it on the freeway, I noticed the car was shaking. I asked if they could look at the Axel in the back because in the accident I was pushed into the curb. Doesn't seem like they checked at all. I have an appointment tomorrow at 9. So I will see you then
1/11/2018
Whitney L. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks! That being said, I work in sales. I dislike seeing emails saying your employee's pay and new baby/family relies on a good review - let's pay fair wages first, and let the stellar job your company does speak for itself. Working in customer service is already a difficult job, without having this survey nonsense. Especially considering people are probably quite cranky already when they come to you guys - no one likes dealing with a collision!
1/11/2018
Manuel P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good crevice thanks
1/10/2018
Asuka B. VERIFIED CUSTOMER
Vehicle Make : Toyota
N/A
1/6/2018
James S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you very much for the professional and prompt service rendered to us regarding our car repair. Christian was especially helpful with text and updates regarding the work.
Hopefully, we won't need repairs again, but if so we will return.
Thank you again.
1/6/2018
Thon T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to you guys for taking my Mom in & taking care of my car throughout the way. My Mom have been very loyal to the shop since Burien Toyota owned the shop & from her past Accidents of her car & her car getting taken cared of & glad that the team did a very excellent job in taking care of my car.
You guys can change the names & owners but, The shop can't change the great satisfaction, service & work that you guys do.
Thank you again & i will highly recommend this place to those who needed body work done. =)
1/6/2018
Paul A. VERIFIED CUSTOMER
Vehicle Make : Audi
Good follow-up, nice body work
1/5/2018
Benjamin B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Nothing comes to mind. Easy in and out. The only recommendation would be to extend your hours to include Sunday’s. Makes it easier for people who work non-fri.
1/2/2018
Laurel P. VERIFIED CUSTOMER
Vehicle Make : Subaru
You guys are awesome, you got my car back to me a week before the estimated time and Gwendolyn, my Geico rep, was absolutely amazing and really helpful.
12/29/2017
Susan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had my car back within 24 hours, which was appreciated. Thank you
12/28/2017
John P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great on time delivery, also great service!
12/27/2017
Briapatricia J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From check in time to the end all interaction was great.
I was kept informed throughout the entire
process regarding status and any other
information. Christian was great!
Great service all around!
Thank you
12/24/2017
Jimmy M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very fast and repair came out better than I expected! Never believe some of the reviews people give with negative comments!
12/23/2017
Sundeana M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work!
12/21/2017
Wendy H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very courteous. Answered all my questions efficiently. Also when my car longer than anticipated they helped me get my parking pass so I can get back into my parking garage. Was an easy and pleasant experience.
12/21/2017
Lisa N. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service,friendly and efficient.
12/21/2017
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work guys. Thanks also when I had battery problems you took care of me with out excuse. Well done and totally professional.