The staff was very professional and available immediately when I called and came in. The work was completely earlier than predicted, and my car was washed. All of the repairs were done and look like new.
10/13/2016
Melinda B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was very impressed with the overall service. The people at the front desk were extremely nice and helpful. They set up a rental car for me and made the whole process easy for me. I will definitely recommend your services to my friends and family. Thank you!!
10/8/2016
Sharon . VERIFIED CUSTOMER
Vehicle Make : Ford
Professional, kept me informed, friendly and responsive.
10/6/2016
Kaaren D. VERIFIED CUSTOMER
Vehicle Make : Dodge
they were very nice
10/5/2016
**** K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was extremely satisfied w/my recent repair experience for the following reasons:
(****.) At USAA's direction, my initial contact w/True Collision at your Moon location was with Customer Service Rep Jackie who was great to work with,
(2.) but in coordination w/her manager gave me the option of going to your Crafton location because there would be a slight delay in starting work on my SUV,
(3.) I was put through Rachel, the Crafton Customer Service Rep. From the initial process of arranging the delivery of my vehicle to dropping it off and picking it up, Rachel was a total professional in how she explained the process and addressed my concerns, and finally
(4.) the work performed by both your repair and paint departments exceeded my expectations. The paint is a great match, my vehicle no longer shakes/vibrates, and w/the alignment it drives straight.
Yes. I am very satisfied!!!
10/5/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was extremely helpful and polite. Customer service was outstanding! The timelessness and quality of work was aso excellent.
Mike Stevens
13th Master Chief Petty Officer of The Navy (ret)
Victory Media
Chief Operating Officer
9/30/2016
Ronald T. VERIFIED CUSTOMER
Vehicle Make : Volvo
My chev stop lamp message keeps comin on
9/30/2016
Joseph B. VERIFIED CUSTOMER
Vehicle Make : Kia
Rachel was very pleasant and professional as were the other employees I would recommend them and use them for any future repairs.
9/16/2016
Jan J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Rachel aways goes up and beyond. They did a beautiful job on my car, not only on the repair but it looked as though they detailed it. Thanks for the great service!!
9/14/2016
Shane S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rachel was very helpful the entire time that my was in the shop following my accident. However, when I picked up my car and it was ready, they still had to "lift" the front end to ensure it was attached. The front end is still loose, but Rachel proactively was going to look at the previous estimate and call my car back in the shop. Also, I have noticed since I got my car, some issues I did not have before my accident. There is a vibrating/stalling feeling when I am driving down the road, randomly with either the gas or the brakes. I not know if these two issues are connected, but my AC has been making a stranged "buzzing/vibrating/yelping" sound as well.
I want to ensure I can get these issues fixed while my insurance company is paying for the estimates on the damages of my accident.
Thanks!
Shane A. Schneider
****-****-xxxx
9/5/2016
Colleen A. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had a piece of door molding removed from my drivers side door and left in my passenger seat when I picked up my car this afternoon. When I got home and discovered the problem, I called and was asked to come back. I returned and received no explanation as to why this was done. I also commented that the molding appeared bent, but was told it was fine and someone would reattach it. Well, my car is now left with a bent piece of molding on the door haphazardly reattached to the door and scuff marks on the door paint from the attempt to reattach it. I will be calling when you reopen Tuesday.
9/3/2016
William D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Yall did the work on my car quickly and well. Car looks great and cant wven tell it was damaged. Job well done. Thank you. Customer service was fantastic.
9/1/2016
Joseph J. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs are good. After coming home and opening my trunk, was pretty upset to find that all of my old parts from the air bag and the seatbelt were in there. It was not cleaned out of the damaged pieces.
8/30/2016
John O. VERIFIED CUSTOMER
Vehicle Make : Dodge
Rachel was the best! Kept me informed about my truck.
8/26/2016
Matthew P. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was done a lot faster than they said they would be and everyone I dealt with was very courteous. Rachel at the front desk was extremely helpful. Awesome experience.
8/25/2016
Ellen M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rachel was very helpful in keeping me up to date on the repairs. I was pleased with the outcome, and would definitely come here again. Thanks!
8/24/2016
Peter A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This was our second experience with True Collision and they blew us away again. The car was repaired in a fast manner. We were provided updates frequently. The evaluation was efficient and thorough. Everyone did a great job and the car was even washed and swept out!
8/16/2016
Brandon V. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent customer service, always kept me updated on what was going on, and they do great work that they warrant.
8/12/2016
Amy M. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome job, great communication, job done when promised
8/4/2016
Jeremy N. VERIFIED CUSTOMER
Vehicle Make : Kia
Just moved to the area a year ago. Had my car worked on twice here. Loved Rachel at the front desk who constantly kept me informed and updated. She definitely an asset to your business. Also met one of the guy in the shop who worked on my car and was very pleasant and said if I needed anything at all to just ask. Nicest body shop I've ever dealt with. I'll be back for work (hopefully not for awhile) even if I move out of the immediate area.