Service King Atwater Village

It was awesome. The employees were extremely patient and understanding. They did a flawless job on my car. I only had one issue but it didn't really bother me that much. It was just that they didn't have it ready by the day they said, but they gave it back to me clean and renewed.

I was very satisfied with the results. It's not the first time for me either, I have been there before. Sam & Alina are great

Everything was amazing, Jack was of much help, cantacting me and keeping me up to date with my car!!! I am 100% datisfied

The job was done well. I will not argue that. My car also looked very clean which I also appreciated. But I will never return due to poor customer service. The communication and customer service was lacking. From the get go I let my main goal be heard. I need this repair to be done fast, and need the minimum time away from my car. Im paying my rental out of pocket and this was a big monetary concern for me.. I asked my parts to be orders in advance and called to check in multiple times. Two weeks later and I find out the parts were never ordered. Apparently I had to confirm directly with the manager to order the parts, but if that was the case I should have been informed. There needs to be better communication between the people answering phones and management. I shouldn't have to be calling in nonstop to get something confirmed. The worst part is after my initial appraisal the shop constantly called me to setup an appointment, and was rushing me to pick up my car at 5pm when they finally finished even though it was closed at 6pm. They seemed annoyed I could not pick it up within that **** hour timeframe even though I had been given a timeframe of the end of the next day. They were great at communicating when it was something they needed, but horrible at answering phones or my questions when my money was on the line. Damage repair costs kept going up, which would have annoyed me more if I was paying not insurence. I also felt that management was hesitant to send me documentation of the 8 day estimate. It leads me to believe it was never planned to only be an 8 day repair, and the shop just said that so I would use them. With these hesitations I should have gone elsewhere so I am partially to blame. I do, however, expect a quality company to be strait forward with me. After a week of working on the car I get notified that it will take 2 and a half more weeks. Why did it take a week to take the car apart and realize the damage was worse? A week later and they still hadn't actually started repairs? I felt like a lot of excuses were made, and once the parts were ordered I was pressured not to take my car elsewhere. I was told I could take it elsewhere but my car was now unsafe to drive and put back together, and they would charge insurence for the non-returnable parts. At this point I did have the option to take the car elsewhere, but after all the work put in it would been an inconcience for myself and the shop. The manager swears the job was done as fast as possible, but after talking to other companies I feel like this is untrue. Insurence payed them May 8th and the job was not scheduled and completed until June 29th. That's over a month. Even the actual repair time of 2 ****/2 weeks seemed long. The shop also tried to collect my $1000 deposit before and after my repair even though it had already been paid by my insurence. There was a claim that some of the delays were because my insurence company had not paid them yet, even though I had proof they had paid the shop 2 weeks prior.. The vibe this gives off is that he shop only cares about getting money, and not customer communication and satisfaction. When a customer is upset about a situation, instead of constantly coming up with excuses and justifications, it is better to see what can be done to satisfy the customer. If you only care about your own justifications and not the customers feelings you will never provide a satisfactory customer service experience. If you were upset with a situation would you want management to keep saying why they are right or try to resolve any disatisfaction and be apologetic for inconveniences? In the end the pressure for a "10 star review" annoyed me even more. When I finally stated did not feel like I had 10 star service, AGAIN management justified their reasons instead of asking "I'm so sorry you felt that way, how can we help fix that.?" I had to literally say it's my opinion and say I needed to leave just to avoid being argued with. I was obviously upset and looking for help every time I called the shop. You should have cared about customer satisfaction at that point instead of ignoring me. Customer opinions do matter, and 10 star reviews need to be earned not expected. The point is not to be: this is why I deserve 10 stars, it's how can I provide you with 10 star service and what can I do to change anything that is less. I hope this feedback can help management fix the communication issues, but in the meantime I can not recommend the shop due to the hassle and lack of consideration.

From my 1st visit a few weeks ago for an estimate on my brand new Lexus the customer service at Service King was Excellent/ 5 Star! Chris Manzo is to be commended for his professionalism as well as his sensitivity toward my concerns about my new vehicle. My Thanks & Sincere Regards to the entire Service King team???? Ahna F

Great service . The car looks great! Service king was very helpful and kept me up to date about my car. Thank you!

The service was excellent

Extremely satisfied with Serop's service. Also appreciated the regular email updates.

Great job

Sam, Silvia and the rest of the staff were very professional and thorough. They kept me well informed throughout the entire process and were always courteous. I would highly recommend King Service to everyone.

Thanks for the excellent repair work & service updates

Well it has only been hours really happy how it looked

Excellent work. Great attention to detail.

Sam was great so was Alina

Jack and his team were super courteous, professional, thorough and kind

YOU GUYS DID AN AMAZING ON TIME JOB. OFFICE PEOPLE ARE VERY NICE.

I was informed of the repair status Repair was done in a timely manner My SUV came out looking like new Sam is an excellent individual A

This is my second time getting my car serviced at this location and I love it. Customer service is great. Sam is great. Job well done and I always get more than I expect. You guys even detailed the engine ???? And the outside is shiny and smooth.

Both your repair crew and your customer service team consistently perform at the highest standards. Thank you for your skills and for the extra effort you put in to make the customer feel good during a stressful experience. There is a special place in heaven for all of you. Arthur W. Kennedy

So far my experience with Service King has been a positive. Very thorough, informative and professional.