Art's Paint & Body - Northwest San Antonio

The automated text messages gave different information, such as completion time. When we called to verify, we couldnt get a reply. But all in all we are very satisfied with the work done, our car looks great. Thank you.

Picked up and wasn’t fixed. Pulled to the left when drivinh

Not only did they do a good job but went out of their way to have it ready for Thanksgiving travel.

In my opinion, Arts is the best in the nusiness. After having my vehicles referred to two other auto body businesses in San Antonio I can say that without a doubt, Art’s does it best. You are very customer oriented, a trait which is sorely lacking from so many businesses today. From the moment I walked in the door I felt like y’all truly cared about getting me back on the road as quickly as possible. You have a true gem in having Pearl Cano at the front desk. Her customer service skills are above reproach. I was so proud of the way my former student interacted with her customers...true professionalism. Y’all went a step beyond by keeping me informed of the progress via text messages. It was truly appreciated. Finally you showed yet another trait sorely missing from today’s business world called “pride in professionalism. The attention to detail that your make ready people adhered to was nothing short of remarkable. To clean the exterior down to the wheelwells and the tires was great. The overall appearance of the car when I received it was amazing. Y’all knocked it out of the park with this job. I will be referring ALL my friends and relatives to Arts for their paint and body needs. Please pass along my gratitude to the auto body workers, painters, and prep personnel. Excellent job.

I appreciate the updates with my vehicle and friendly staff

Car looks great! Loved how rhe progress was texted on a regular basis.

I found a large scratch and part of the clear coat taken off on the front quarter panel when my vehicle was dropped off.

Very good eork

Took 48 days to complete repairs. Case supervisor was switched 3 times. No communication about problems with personnelor parts not coming in. Other side of vehicle damaged when bumper was put in. Explanation was lacking. Not satified at all. Will never use Art's again. In fact, I will be contacting my insurance company to change another claim I have to another shop.

It started off great and went down hill. Took a month longer than estimated, and parts are still missing. Not a satisfied customer at all.

Horrible service! The people were nice enough, but I never got a good explanation for each delay. It took WAY too long to get my car back. More than 3x the original estimated timeframe. First estimate was for about 2 weeks. Total repair time was 6.5 weeks! And the bill was outrageous!!! $7,800 to fix a few dents, replace a windshield, and touch up some paint. Unreal!! Because of that bill, my insurance rates are sure to go through the roof! I have never been so dissatisfied with a car repair experience. I will not only avoid using Art's in the future, I will be sure to tell everyone I know to avoid them as well. Absolutely horrible!!!!!

Thank yoy for doing such a great job on my baby! Would recommend you anytime, thank you adam.

Kept in the loop everyday. Thanks

procare collision kept me inform everday about my car and did a great job on my car. Thank u!

Water inside our rear lights.

Your office manager was rude and had no answers as to why or what we were being charged for. We had issues from the start with the shop and Geico Insurance. Come to find out our insurance sent the shop payment for our vehicle and the double charged us claiming they revived no payment. We have yet to receive our money back. Horrible place, horrible service. And a manager who clearly has no management knowledge of your services or skills to be a manager. She took our issues personally and it showed with very poo customer service.

Poor customer service in estimating and sticking to completion date.

Completion date changed 4 or 5 times and was lied to concerning reasons for delays. However the regional manager tried to make up for it, which I appreciated.

It took too long and no discount was offered for the additional month delay.

One of the panels on my SUV was noticeably left sticking out and Injad to point it out to my service advisor. After leaving I found a piece of plastic that belongs somewhere in my vehicle but was left on the floor of my passenger side if the vehicle was inspected before it was deemed ready to deliver these two things would not have been missed