3D Collision Centers - Conshohocken

Took longer than expected for a minor repair.

My car looks beautiful. You guys are amazing.

Everyone was friendly and professional. Kept me updated the whole time with the repair process. Did a great job with the repair. Thank you!

The car was cleaner than when it was dropped off. The work was perfect and the people who work in Haverford couldn’t be nicer. Thanks for great service!

No problem with your service. Have issues with Geico and car rental

very polite,friendly, clean facilities and quick with the repair

The detail job looked like stevie wonder did the work

My NEW trunk organizer was ripped/broken. I don't even know why anyone would need to touch this item. Straps attached to the organizer allowed it to hang from the back seat head rests. One strap was completely ripped out.

The work, itself, looks great. The timeliness of the work is a different story. You repeatedly sent us updates telling us the work was on track to be finished by August 10. On August 10, I called to see what the status was on the car, and the person I spoke with said it would probably be ready on Monday. On Monday, I called Rafferty Subaru (who subcontracted the work), and they said they were told it was in the queue for towing, which was presumed to mean it would be ready by the end of the day, or at least Tuesday morning. The car did not get there until Tuesday afternoon. This would have been less galling had it not been for several things: ****. The updates, while courteous, turned out to be useless. What does it mean to be "57 percent done"? Additionally, when I receive an email that it's "57 percent done" on Monday, I assume it's on track to be ready by Friday. When I see an email that the car is "in the paint department," I assume it's just about done. Most importantly, when the email says it's on track to be finished by Friday, I expect it will be done by Friday. 2. The serviceperson seemed completely unaware of any promises that had (repeatedly) been made, as if it was completely and totally normal for the updates and their schedule to be inconsistent. It's okay if it's delayed, but an explanation, and an apology, would have been in order. All in all, you guys seem to do good work, but you REALLY need to work on the way you communicate with your customers. Get rid of the constant updates, or make them meaningful to the average person. Thanks for all your work!

Professional & very nice staff! Very pleased!

The staff is friendly and helpful!

Thank you so much for all the repairs you done on my vehicle. I appreciate all your hard work and time that you put into my vehicle. Thank you for also detailing my car, it was very unexpected. I would recommend you to anyone that would need auto body repairs!

Excellent

Text communications were very helpful. Woman who took care of me at Conshy location very nice and professional.

Your staff was very pleasant, your thorough communication was very much appreciated throughout the week, and my car was returned in beautiful condition. Thank you for making it a smooth and easy process.

Great job keeping me updated and negotiating with insurance. Looks great!

Great updates and communication! I would definitely recommend to friends! Thank you

No complaints

My electrical system in my car is messing up now, and I can’t open my passenger door from the inside.

Everyone was professional, friendly and helpful! Thank you! Having the car vacuumed and washed was above and beyond what is expected. I will be sure to recommend you!