Outstanding job on our 4runner! Looks like new. Your customer service was also outstanding, to include Enterprise rental car assistance. We're very happy. Thank you.
Tom Neu
11/14/2014
Peggy G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you for your quick repair on such short notice. What a difference it makes. Very good work.
11/14/2014
Mark B. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome service from start to finish. Truly satisfied with the quality of work. Will recommend you to my friends and family. Truly the best repair team in Monterey. :)
11/8/2014
Eric B. VERIFIED CUSTOMER
Vehicle Make : GMC
Everything was really great. Unfortunately my passenger handle is loose. No big deal I'll stop by tomorrow and have you guys tighten it. Other than that everything is perfect.
11/7/2014
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks great.
11/6/2014
Linda N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done!
11/1/2014
Dayna S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They fixed my car and even were able to save me money on my deductable faster than they had expected.
10/25/2014
Amy C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Customer service was great and the car looks amazing--as good as new! The paint job is perfect.
10/23/2014
Kirsten H. VERIFIED CUSTOMER
Vehicle Make : Acura
I Appreciated Maria's overseeing of my car repairs. Although the car parts took a long time to arrive, she kept me updated. She made sure all of the work was completed as expected. I really appreciated the detailing of the inside of the car and the extra work on the outside (dings), especially since the parts took so long coming in. I will recommend Robert's for auto service!
10/18/2014
Juanita G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Once again Robert's Auto Repair has done a beautiful job on my Prius. I appreciate the personal attention and the efficient expertise of each person who contributed to the repair on my car.
Thank you again,
Juanita G
10/18/2014
Jeanne C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was so happy with the whole service process. And EVERY SINGLE person I came in contact with was extremely nice, helpful, and professional. Thank u!
10/11/2014
Gary S. VERIFIED CUSTOMER
Vehicle Make : Nissan
We have to bring back vehicle. Where the tape was placed on the bottom of the front bumper, the line is uneven and you can see where the tape was pulled off. Customer service was great, including the updates, but a final inspection would have seen this uneven line.
10/11/2014
Therese Ann. VERIFIED CUSTOMER
Vehicle Make : Acura
Yes, I was entirely satisfied with all of my interactions at **** auto. George gave me the time and answered all of my detailed questions. He even test drove my car to help resolve a rattle. His knowledge of the process was very clear and inspired confidence in my choice to try your service department Everyone there was very kind and helpful. You have a quality business and I would definitely recommend your shop to anyone. Thank you!
10/11/2014
Anthony T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I spoke to was friendly and very honest about what would be done and how long the repairs would take. I was very satisfied
10/8/2014
C T. VERIFIED CUSTOMER
Vehicle Make : BMW
No stress. Great communication & quality workmanship. First class operation. A job well done...
Much thanks,
C. Thane Wilson
9/29/2014
Franklin P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Amazing team of people
9/27/2014
Brian G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Issue #****: Initially difficult to get a hold of Maria to get a date/time of when to drop my vehicle off to start repair. I waited an extra 2 days to give her time to call me but ended up having to "chase" her by trying to reach her by phone 3 times when she didn't call me back despite leaving messages. I was finally connected to her when I had to finally complain to the front desk that she wasn't calling me back. Maria replied it was because she was going "full blast" for that week.
Issue #2: The same night I picked up my vehicle after repairs were complete I noticed my rear right turn signal was not working when it was working perfectly right up until I turned the vehicle in for repairs. I have an issue with this considering the repair was for replacing the power liftgate on the vehicle. One would think the final inspection of the vehicle when repairs were complete would have to do with the rear parts of the vehicle, since that was the area that was worked on. Poor attention to detail and lack of professional customer service.
9/25/2014
Bradley S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very friendly and has very very good customer
Service. They are very concerned that you are happy with the work they did and they guarantee
Their work for the life if your ownership