Roseanne has been great on keeping us updated. Great working with her. Very professional. Only issue is that we have to come back for decal and tool box was not put on when we arrived. But I think this is because so many vehicles going through. But would definitely use Gross & Sons again.
3/9/2019
Michael K. VERIFIED CUSTOMER
Vehicle Make : Honda
Julie was an absolute pleasure to work with. She was helpful and did everything she could to remedy my situation when I brought my car in. The car looks fantastic and was done really fast and I appreciate that. I also loved that I could easily keep track of the service with texts and updates. It was also very convenient that Geico (Austin) and Enterprise (Cameron) was there in office and everything could be handled right there. All in all I had a wonderful first time experience with Gross & Son and would recommend them to anyone. Thank you all so much! You guys are great at what you do!
Cory Crank
3/9/2019
Leigh F. VERIFIED CUSTOMER
Vehicle Make : Audi
Roseanne was determined to return our car in preaccident conditions despite the difficult cooperation or lack there of due to Statefarm. I appreciate her hard work on our behalf.
3/9/2019
Steven C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were very courteous,kept me updated during the process of the repairs, and did a great job on the repairs
3/7/2019
Mariel R. VERIFIED CUSTOMER
Vehicle Make : Ford
These guys are professional. Everything is well organized. Communications are great. The work is exceptional. Thank you guys.
3/6/2019
Jacquelyn G. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys did a great job matching the paint and Wendy
Kept me posted on everything
3/2/2019
Warren H. VERIFIED CUSTOMER
Vehicle Make : Honda
4 wks vs 2wks expectation...told the tech said my right bed guard was missing a cap, but no walk around inspection was completed to prove he is lying. I have two AC vents that are broke that weren’t broken prior to dropping off my truck. I also have to detail my vehicle because I have dust/paint particles in my AC vents due to my windows and doors being opened in the shop while being repaired that weren’t cleaned. I’ll be by today to see how the AC vents will be repaired.
3/1/2019
Berverly G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The ladies(Roseanne and Wendy) kept me informed about my repairs and checked to be sure the lights etc were working whwb I picked up my car. Someone even called today to be surw I was satisfied with the work.
2/22/2019
Alex C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very happy with the service and updates even though it took longer than we thought y’all kept me updated every step of the way and the finished product looks great. You even went a step above and answered very question I had. We will be using again. Thank you!
2/22/2019
Ashleigh H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We can’t brag on Julie in the front office enough! She was the friendliest her son and had wonderful interactions with us throughout the whole process.!
2/22/2019
Rachael H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Roseanne was amazing. She kept me informed as to what was going on with insurance and vehicle. My vehicle looks great. Everyone at the office was always nice and professional. I will definitely use them again and tell all my friends about Gross and Sons.
2/21/2019
Drew K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Professional. Kept me up to date with repairs via text messaging and phone calls.
2/18/2019
Michelle H. VERIFIED CUSTOMER
Vehicle Make : Acura
The overall experience was good. I have two problems that need to be addressed. Chrome strip on the bumper has a Clips but only one is holding this needs to be corrected. The second item the tail light bulb clip was broken off in the accident but was not replaced. It was put back in and glued in place which does not allow me to replace the bulb, this also needs to be corrected.
2/17/2019
William G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very friendly staff and great customer service! They had my car in and out in 4 days And done an amazing job on my car! Gross and sons will be my go to body shop for any future repairs! Thank you Gross and Son, you guys rock!!
2/17/2019
Wanda B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job and friendly staff.
2/16/2019
Georgei G. VERIFIED CUSTOMER
Vehicle Make : Audi
The personnel that worked on my car were extremely professional and showed pride in their work. Kelly Nail was also very patient dealing with my file considering the back and forth with my insurance. I will not hesitate to recommend your business to others.
2/16/2019
**** S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Every person treated me great. Thank you.
2/15/2019
Robert R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks
2/14/2019
Leslie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very impressed by by the ease of the whole process, the quality of the repairs and the staff couldn’t have been more friendly and helpful. I can’t think of anything that would have made it better.