Jesse was fantastic to deal with.
She was friendly, professional and very good at keeping me in the loop
on the progress of my repair.
A great experience overall.
8/25/2017
John P. VERIFIED CUSTOMER
Vehicle Make : Acura
I wouldn't take my care any place else. Jesse was great. 100% satisfied.
8/12/2017
Catherine G. VERIFIED CUSTOMER
Vehicle Make : Acura
Jesse was kind, patient and very knowledgeable. She made a frustrating situation easy to handle. It was a pleasure working with her.
7/19/2017
David P. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great and the service was great too. Thanks!
7/1/2017
Philip M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
She looks like a brand-new car everything was done very well
6/24/2017
Badru J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Please do not contact me. I've already completed a survey online and have had a representative call me every day for a month asking for feedback. This is turning into spam.
6/4/2016
Nina M. VERIFIED CUSTOMER
Vehicle Make : Toyota
There was a very offensive odor left behind in my car when it was dropped off at my workplace on Tuesday, December 22, 2015. I phoned into the office to let the employees know and ask whether there were certain chemicals used and whether I can expect the stench to go away. I was not contacted again to follow up on my complaint.
Additionally, the little plastic square which covers the bolt that secures the side view mirror to the car door was damaged during the repair and is no longer securely shut, rather it flops around exposing the screw.
While I received good customer service from the allied in house staff, I am upset that my car was left with a very offensive odor. I suspect that the person who drove my car to for it off spilled something inside.
I had requested a ride to the shop so I could drive the car home myself but this option was inconvenient for the shop so I reluctantly agreed to have my car dropped off. I wish I did not allow the staff to drive my car since I suspect the stench would have been avoided. I am yet to get a follow up.
12/24/2015
Cindy R. VERIFIED CUSTOMER
Vehicle Make : BMW
Galen and the other office staff were professional and efficient, friendly and helpful. The repairs made to my vehicle are perfect. It looks great--thanks!
9/19/2015
Charlie P. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent professional service. The office staff was rop notch. Responsive and informative. Text messages need a little work. Too cutesy and 6am is too early.
9/19/2015
Aundrea C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very helpful and attentive and professional. I highly recommend G&C.
9/9/2015
Betty C. VERIFIED CUSTOMER
Vehicle Make : Nissan
You were very efficient and got the job done quickly.
9/2/2015
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Lexus
They were great!
8/22/2015
Scott B. VERIFIED CUSTOMER
Vehicle Make : Scion
Everything was perfect...brought my car in a day after the accident...the geico claims lady...Kara was extremely helpful and Colton was awesome as well...I was extremely happy with the promptness of service and will definitely take my car there...hopefully won't have to...thank you for the great service and customer experience!
7/31/2015
Marco C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very professional and pretty thorough. Found a couple of items when I picked it up but they were taken care of.
7/29/2015
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service thanks Galen in San Rafael!
6/27/2015
James N. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
youve got to be **** kidding me. You jerked me around for a week and a half, say the car would be ready "tomorrow", given half **** excuses. The paint STILL doesn't quite match and now the driver side window makes noise when driving over 50.
Eat **** and die
4/24/2015
Cynthia G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took longer than I expected but did a great job nice people
1/27/2015
Andrew P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service from to finish, from the person handling my account (Galen Huntsman) to the crew that did such an awesome job on my car.
10/16/2014
Paul G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication, friendly, and work done top notch . Would use them again in a heart beat.
9/18/2014
Robert C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with service and help from Gaelen and Rosalind. Extremely cordial, informative and made the experience very easy and pleasant.