I felt they took excellent care of me and my car. No one wants to get in an accident but when I do, or refer a friend, I will always use Cooks.
2/17/2018
Ronald W. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff and techs at your Auburn Blvd. office in Sacto., CA were extremely helpful and reassuring. Tony was terrific - expertise was notable & service timely. We were notified of the progress on the auto repairs continually & work was completed on time & expertly completed. Thanks also to Danny (No. Ca. District Mgr) for all his help with our vehicle repair.
2/3/2018
Alexandria J. VERIFIED CUSTOMER
Vehicle Make : Honda
They were great! Friendly, efficient and informative.
12/29/2017
Tyler J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work
12/7/2017
Scott W. VERIFIED CUSTOMER
Vehicle Make : Ford
Truck looks great. Excellent communication. One small issue with the truck and a new appointment has been scheduled to bring it in to get it fixed.
11/28/2017
Lorraine L. VERIFIED CUSTOMER
Vehicle Make : BMW
You offered a quality service, and listened and explained the needed information. Thank you.
10/26/2017
Alyssa B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work
10/26/2017
Edward C. VERIFIED CUSTOMER
Vehicle Make : Audi
Josh Trijillo was terrific. very responsive and the work was exceptional
9/25/2017
Daniel A. VERIFIED CUSTOMER
Vehicle Make : Dodge
AWESOME
8/30/2017
Brandon J. VERIFIED CUSTOMER
Vehicle Make : Ford
Very fast service
8/29/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Don't often write reviews as they are so commonly solicited. My experience with your company was the best I have ever had. The job was done to the highest standard and the customer service went above and beyond. I would recommend them unreservedly!!!
8/8/2017
Geri P. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was amazing very helpful and always kept me updated on the status of my car. My car was actually completed ahead of schedule which was awesome. Thank you Cooks Collision Team for taking such good care of me and my car!
7/16/2017
Keith Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Handled very professionally. Vanessa was excellent keeping me updated by e-mail and phone.
Would use again...but hope not to!!
7/14/2017
Gail B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Friendly service. Work done well and quickly. Thanks
7/14/2017
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Professional prompt and excellent quality! Highly recommend them!
7/11/2017
Henry B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good people. It was a good experience on all accounts
7/1/2017
Ralph V. VERIFIED CUSTOMER
Vehicle Make : Honda
Did not find out about a completion delay in a timely fashion.
6/29/2017
Sarah V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I loved how you let me updated every step of the way! I was never left guessing. Even though my claims adjuster dropped the ****, you still handled everything professionally and took it upon yourselves to get the info needed. Everyone was so nice and helpful! It's an A from me
6/23/2017
Victoria B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional and efficient. They kept me informed of the progress of my repair and completed the paperwork quickly and accurately. I have always been satisfied with Cook's Collision (this is my third experience over a number of years) and this office has not disappointed me with the USAA approved site.
6/20/2017
Pamela N. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you for excellent service, I will recommend your facility to family and friends. I would like to thank Vanessa for her courtesy and professionalism. She made my experience stress free and pleasant. My service was more than I could have hoped for. Again, thank you Vanessa.