I wish I would have known in advance that it would take more than a month to replace the tire rod. The original time table I was verbally given was "a week or two". Other than that, the car looks great and I was very happy with the customer service and responsiveness. I will still patronage this business.
12/1/2016
Laurie S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Beautiful work! Thank you. I will definitely recommend A&B Carstar.
11/18/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Kia
The only unpleasant experience I felt was with the lady at the front desk. She seemed unaware of what was going on. I had dropped my van off to be fixed and picked up my rental car. I drove back to Carstar within less then 10-15 minutes, at most. To get a handicap placker, I had left in my van. The lady at the front desk acted like she had never even seen me before. Asked my name, vehicle make and color. It really felt awkward. Also this was not the first time I had been in contact with this lady at Carstar, same location, same counter. Thanks for asking. Sincerely, Tom Macleod
11/15/2016
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Nissan
John and Sam were super helpful and the girl at the front desk (sorry I forgot her name) for check in and check out was friendly and professional. Thank you all for your great work and accommodating out tight timeline!!
11/15/2016
Judith S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Since I was paying for a rental car, the two weeks my car was in the shop did present a financial problem for me.
11/6/2016
Melissa M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Friendly and thorough service
10/12/2016
Herbert B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Painless, professional, good shop!
10/8/2016
Peggy H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All our interactions, from the first phone call to the final inspection of the work, were really great. The employees are very professional and courteous. Most importantly, the work you performed on our truck is perfect. It truly looks like the day we bought it again. However, it might be even cleaner than the day we bought the truck! Thank you for your hard work. I am going to let Liberty Mutual Insurance know how pleased I am with your company.
10/1/2016
Frank C. VERIFIED CUSTOMER
Vehicle Make : BMW
Not happy with my trunk lid they should have charged me if they had to paint it then do it don't **** me
9/30/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks great!!!!! Thank you so much!!!!!
9/20/2016
Hannah G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Alignment is still off. Back left wheel never got replaced.
9/20/2016
**** R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great valet service as well
9/20/2016
Maria W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Paint is also on my passenger back door. In my opinion they probably had someone inexperienced working on my 80K vehicle!!! Not ever going back to this location.
8/31/2016
Edward B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Effecient service. My car was done much sooner that anticipated!
8/16/2016
Susan R. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks amazing! Helpful and friendly employees. Will definitely recommend
7/22/2016
Roger R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Communications is important & they did a great job this time
7/8/2016
Chris L. VERIFIED CUSTOMER
Vehicle Make : Honda
My wife went to finish paying for the repair so we could go back later and pick the car up she said they acted like they didn't want her to look at it before she paid she had to ask to look at it and I liked the email updates but I wasn't giving a heads up that it wasn't going to be done when scheduled until I called the night it was supposed to be done.
7/7/2016
Kanan C. VERIFIED CUSTOMER
Vehicle Make : Porsche
Rob is terrific. Always Andre's my call. Provided me with the answer of my questions. Very pleasant and helpful.
7/1/2016
Gary S. VERIFIED CUSTOMER
Vehicle Make : Honda
Couldn't be more pleased with my total experience with Carstar. Car rental in house, friendly helpful people who kept me informed on progress, got the car in and out in very good time. A great insurance company paired with an outstanding body shop can't be beat. I thank you both for a job well done.