I was initially told a week to complete, it took three weeks. When completed, the car does not look like it did previously. There are paint mistakes and the pieces that were put back on dont fit as the seam between components are not consistent.
2/10/2018
David P. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took almost 3 months to fix the car. Every time I would call to check in and was told I would get a call back, my calls were not returned. Eventually i started getting text messages which were helpful. When they were about to give the car back to me, I noticed that the front hood was not aligned properly. Luckily I pointed it out so they could get it fixed before I drove off with the car. After I picked up the car, I noticed some electrical problems. I was originally told they needed to change the engine harness and would take the car to the dealership. When I picked up the car, I was told they never took it to the dealership. Maybe that is why there are electrical problems
2/8/2018
Danielle W. VERIFIED CUSTOMER
Vehicle Make : Audi
The guys went above and beyond to fix a nail in my tire and help me put on new license plates. I really appreciate that kind of white glove service. I will certainly recommend Fix to my friends and family. Thank you.
2/7/2018
Diane M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Body work is great!
1/30/2018
Joanna R. VERIFIED CUSTOMER
Vehicle Make : Honda
I’m satisfied but not as satisfied as the first or previous service I received. The best service I received this time around is from the gentleman that checked me out of the shop when I picked up my car. Friendly and thorough! The communication I got this time around was not very good and my estimated time of completion was two days late and folks won’t followup even when they promised they have someone call me. So room for improvement.
1/30/2018
Yi-yuan H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Although the car had accidents before, but it had all the same color physically. But after your reparation, the rear part of my car had 2 different layers of color just as a car with diapers. All you promised to use darker color didn’t keep. You just took time to find the accident history of my car. I bought the car on July 2015. I didn’t know earlier accident. But the point the car had the same color before this accident. If you were me, how could you be satisfied with this kind of reparation? In one word, I regretted not to choose Lexus factory to repair my car...
1/26/2018
Victor S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Perfect work. And friendly people always. Will the boss always making sure everything is perfect.
11/17/2017
Jonathan A. VERIFIED CUSTOMER
Vehicle Make : BMW
Fast and well done
10/11/2017
Lisa Marie. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good communication
10/5/2017
Ofelia A. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent customer service
9/29/2017
Jeffrey Alexanderelias. VERIFIED CUSTOMER
Vehicle Make : Toyota
The receptionists were very friendly and helpful and the quality of work was excellent. I also really liked your online system to check status. Thank you!
9/21/2017
Nadia Natalie. VERIFIED CUSTOMER
Vehicle Make : Dodge
Horrible service . People need to get their **** together at this plac !
9/15/2017
Lan N. VERIFIED CUSTOMER
Vehicle Make : Tesla
The team at Fix Auto tried very very hard and always put the customer first. I think them from the bottom of my heart
9/6/2017
Lucinda T. VERIFIED CUSTOMER
Vehicle Make : Toyota
My lock buttons on the inside of the door were melted and disintegrating. These were not that way. The car is out of alignment and now I have to go back again to get the glass put in and aligned and the buttons replaced. I don't know why I wasn't given a choice about where my vehicle was taken.
8/25/2017
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super fast repair. Thanks for keeping me updated on the progress of the car. Car looks better than it did before. Appreciated the wash/vacuum. I'm impressed!
8/19/2017
Lily H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Loved the hospitality and kindness of the receptionists. The prices were reasonable. And appreciated the double check of the car at the end by the receptionist before they gave me back the car.
Email notifications of updates were also helpful.
8/8/2017
Betsy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was happy on the daily updates on my ???? But I wish you would have cleaned or covered the trunk where the job was done because a lot of dust from the paint was left in the trunk of my ????.
8/6/2017
Francisco C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Twice you guys have done a great job fixing my baby , if I ever get I'm a fender Bender again, I'm coming straight to you for repairs, thank you!
7/28/2017
Christopher A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Super friendly staff
7/27/2017
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Professional and knowledgeable staff. Had paperwork and rental car ready when I arrived. They answered all questions when I called and keep informed of the insurance status. Stress free atomosphere.