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Real Reviews from VERIFIED CUSTOMERS
Philip A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly experienced employees were great with my car’s repair work.
1/12/2019
Jesus N. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service from Michael and excellent work done on my vehicle. Thanks Fix Auto Pasadena
1/9/2019
Adam Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks again for the good customer service and quality work on my vehicle
1/6/2019
Merwin C. VERIFIED CUSTOMER
Vehicle Make : Dodge
When I picked up the car the passenger side window was chipped. I let the person know about the damage. An employee took a picture and said they will call me when the window is ready. Until today I have not received the call. I called them back and said that I was like that, and they never rolled down the windows. It is something happened at the shop. Also during the entire time the car was at the shop, I never received any call, I had to be calling to know the status of my car. They told me they will call me, it never happened. I also want to say that the manager needs to work on his costumer service skills.
12/27/2018
Claire M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the daily updates, even though they were robotic. I also appreciated the excellent in-person customer service when I was in the shop. And I *love* that you washed and vacuumed the car. Thank you!
12/23/2018
Katle J. VERIFIED CUSTOMER
Vehicle Make : Ford
Rafael and the entire Fix Auto team treated me with respect, answered my questions, provided transportation to and from the site and were delightful to work with. I will absolutely return to Fix in the future, should the need arises. Thank you for a job well done.
12/1/2018
Cece C. VERIFIED CUSTOMER
Vehicle Make : Audi
The process was so easy and stress free. Everything was taken care of and explained at every step.
11/30/2018
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They did the job and did it well.
11/29/2018
Carrie E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
One small problem. The passenger door does not open. Way to ace quality control (not). See you soon for round two of attempted repair. Thanks for the inconvenience.
11/9/2018
Erliene K. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Your service goes above and beyond since 2964
11/7/2018
Vanessa C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The Fix staff was super! Eva and Mike provided amazing service. It was the Geico rep that was less then what expected. So actually Fix Auto Repair would be a 5 star service rating in my opinion and Geico should be informed that the representative I dealt with was less then empathetic, argumentative and didn’t provide the level of service we have normally had with our insurance company.
10/27/2018
Andres R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Amazing customer service. Staff is helpful and extremely professional
10/25/2018
Earlene J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All personnel was very friendly and professional
10/13/2018
Mario R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service and communication. I will definitely recommend Fix Auto to anyone who needs work done.
10/4/2018
Kent S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I will recommend you to all who need repair The best!
9/26/2018
Marriane H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic job! Everyone so helpful and informative. I would come back here for repairs
9/25/2018
Joshua F. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very frustrated with the lack of communication. I got several automated text messages the first week my car was in the garage, and every single one, and my original paperwork, all said my car would be ready on Wednesday. Then I got a voicemail on Tuesday saying my car is almost ready. So I assumed it would be done by Wednesday. I did not hear anything on Wednesday. Then Thursday morning, I got another text message saying you’ll be ready by the end of the day Thursday. When I still had not received confirmation of that, I called at the end of the day Thursday, and they told me it was not ready yet and will be ready Friday morning. Then, I got an automatic text message on Friday morning saying it would be ready at 3 o’clock on Friday. I have not heard from them, so when I called them, they said it would be ready in about an hour. This is unacceptable. If a car is going to be a day or two days late, that is understandable, but I should not just be waiting around until I hear that it’s done. I should be told if it is going to be later than estimated.
9/22/2018
Camille W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent and timely service. Kind and polite personnel very helpful andf took their time to explain whole process. Highly recommend Fix Auto.
9/20/2018
Peter H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Easy. Quick. Friendly. Awesome job. Very happy with service
9/18/2018
Mauricio Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Fast friendly and efficient. I would recommend it to anyone.
9/13/2018