I felt like I was taken care of. I also felt that everything was done professionally. Ral Barrajas was very nice and professional and kept me informed on the progress of the repair.
4/14/2016
Bill N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I first want to say the quality of workmanship was outstanding. My cars rear end looks just like new. The work was completed almost 2 weeks ahead of schedule which I really appreciated since I had a rental car that didn't have the same functions/drivability as my car.
My disappointment was that when I got the car home I found a lot of sanding dust on the rear seats, carpets and seatbelts. I had to spend a considerable amount of time cleaning it up.
Overall, I am very satisfied with Ramona Auto Body starting with the receptionist, with the estimator, (Greg) and all the great follow up.
Thank you for the great service
Bill and Denise Norton.
4/10/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Completed when promised. Quality of work was great!
4/9/2016
Glenn B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your team was very courteous and very quick getting the job done on time...good job.
4/8/2016
Bob C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Perfect I can't ask for better
4/6/2016
Gaylet L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I thought you guys did a excellent job on my camry
4/6/2016
Rita T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! I appreciate your thoroughness, courtesy, and honesty! I also had the opportunity to take advantage of your shuttle. The driver was very courteous as well. Thank you!
4/3/2016
Collin E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer satisfaction. Friendly and helpful staff. Notification process was very useful and was spot on with the job timeline.
3/28/2016
Gail L. VERIFIED CUSTOMER
Vehicle Make : Honda
When I arrived to pick up my car yesterday the 2 year old battery was dead - Raul believes an overhead light was left on. Raul jumped the battery - Per Raul I drove for about 30 mins - I just had to call AAA because my battery is dead again. I'm just venting . . .
My only complaints with the repair service was that my car was in the shop for 25 days (3 times as long as the original estimate) and each time I was told the car would be ready, no one called me to say there was another delay. Each time I had to call to ask about the car - not a big deal but could easily be remedied by asking one of the office workers to call customers with updates. I just cranky about my battery - I don't plan to complain to AAA.
3/26/2016
Patrick C. VERIFIED CUSTOMER
Vehicle Make : Ford
Delays on completion of repairs
3/25/2016
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The staff was excellent and kept me constantly updated me on the status of my repairs. Greg was very pleasant to deal with and made the experience as painless as possible. My car runs excellent and looks brand new! I would without a doubt bring my vehicle there for any future repairs...thanks again!!!
3/24/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Mazda
The text updates about the repair progress was helpful and I got my car back cleaner than when it went in.
3/24/2016
Irving W. VERIFIED CUSTOMER
Vehicle Make : Ford
I am pleased with the repair and with the professionalism of John Fry and the front office personnel.
3/24/2016
Steven &. VERIFIED CUSTOMER
Vehicle Make : Ford
The tailgate logo that should say F-250 says F-150 the drivers side backup tail light is not working
3/23/2016
Dominique M. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the second time I've had my car here and I'm very very satisfied with this shop. I will definitely be recommending them to friends and family if they ever need a shop in town. Thank you for the great service.
3/22/2016
Silvia M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job!!! The car looks so good. Very friendly staff :). Thanks a bunch. I really appreciate it.
3/19/2016
Reanna B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Too way to long to repair and hard to get ahold of anyone to check on car.
3/17/2016
Abigail A. VERIFIED CUSTOMER
Vehicle Make : Kia
Good customer service. My car looked the same after being on scar accident and fixed by Ramona auto shop
3/15/2016
Salvatore L. VERIFIED CUSTOMER
Vehicle Make : Ford
took couple days longer , but is a good job
3/13/2016
Rhonda C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Friendly staff, great communication. My car looks great!