got prius back after Pride repaired a rear end bumper from a someone rear ending us. several of the radio lights and the light for the stick shift and light dimmer adjuster does not work. the rear bumper looks fine now. not sure why there was a need to touch the electrical. the radio stations we all messed up, looks like power was disconnected. i cannot see at night the stick shift to up in reverse. somewhat dangerous
12/14/2019
Anthony T. VERIFIED CUSTOMER
Vehicle Make : Ford
eveyone is cool as hell
12/10/2019
Janis A. VERIFIED CUSTOMER
Vehicle Make : Mazda
My car was repaired in a timely manner and I was kept apprised of the progress of the repairs. Pride worked with my insurance company which made the entire process very easy.
11/23/2019
Francisco J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service, professional service, great coordination of dealing with the insurance company on approval of all repairs needed. I was informed of the progress of the work being done and the estimated time of when it will be finish.
11/20/2019
Savannah T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very quick and easy, most importantly straight forward. Nothing was complicated or inconvenient. I had a good experience here and would come here for repairs again should I need them.
11/13/2019
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Honda
It took 45 days to get it completed, three days past completion date quoted to me and one day past day I was supposed to pick it up. Was told two hours before I was supposed to pick it up that it was not ready. This led to a lot of extra car rental days and was very expensive.
Since I have gotten home, I have found one dent and several scratch on panels that were worked on. I’m so upset about it, I can say nothing further.
10/11/2019
Roxann S. VERIFIED CUSTOMER
Vehicle Make : Honda
My car repair was finished a day and a half earlier than that the estimate. Does that mean it took less hours of labor to finish the repair? I still paid the total of the estimate when I picked up the car. I would like to know if I should have gotten some sort of refund. Other than that, I am completely satisfied.
10/3/2019
Annemichelle G. VERIFIED CUSTOMER
Vehicle Make : Ford
The fact that the tailgate couldn’t be aligned perfectly
9/21/2019
John H. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for doing a great job.
9/6/2019
Jung Y. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Appreciate the text updates, and pick up & drop off service. Receptionist Raven and estimator Melanie were helpful and knowledgeable. Overall Pride met my expectations.
9/6/2019
Kathryn D. VERIFIED CUSTOMER
Vehicle Make : Ford
I do not believe the work was complete. Inside the hatchback, the metal is still bent. I will contact you after the holiday to address.
P.s. the work that was done is fine.
8/30/2019
Scott S. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was amazing!!!!! They did a great job with my new 2019 MDX. Thank you everyone for a job well done!!! You guys ROCK!!!
8/23/2019
Jodi H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks good!
8/23/2019
Madison H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Valencia pride was extremely helpful, professional, and performed incredible work. I will definitely refer people here.
8/12/2019
Linda M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great communication and quality of work
6/14/2019
Maryanne A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service, they kept me up to date with my repair.
The only thing I would say is the detail wasn’t as good as I normally get at other places. Cup holders and inside of door holders were still dirty. It didn’t look like they moved the child’s seat to clean underneath it. There were scuff markers still left of the sides of the cars and when you open the doors. Normally with a detail they would take care of all those things. The detail could have been a lot more detailed.
6/9/2019
Amy P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team is lovely and talented. My car looks better than I even expected!
5/24/2019
Elias V. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great Job!!!
5/11/2019
Amanda T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Amazing job! Looks brand new!!
3/26/2019
Garrett C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The Valencia shop manager Rick and general manager Steve Morris are very aware of our disappointment with the inability to communicate any vehicle status and ETA during the entire repair process that took entirely too long. From one shop owner to another....the procedures at the Valencia location need work and the office staff need customer service training.
Astrid Cebollero
Sierra Auto Body, Inc.
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