Front office is super friendly. Car looked perfect. Online appointment system- not so good. Made an appointment and confirmed over phone but no trace in your system.
6/4/2015
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kept changing date of completion (3 times) one time it was changed **** hour before I was to pick it up
6/3/2015
Christina R. VERIFIED CUSTOMER
Vehicle Make : Honda
Pride Auto !! Awesome!! Everyone there was so friendly and very professional and knowledgeable! You can tell they ALL take "Pride" in customer satisfaction!!
From the time I walked in the door ...offering beverages , snacks , a clean and comfortable area ... To constant updates on my car ! Delivered on time as promised !! Wow!! My car is all clean and shiny , looks better then new !!
Thank you Pride Auto Valencia ! ????
6/3/2015
Alice M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very pleased that they were able to complete the repair in a short time.
6/2/2015
Mark T. VERIFIED CUSTOMER
Vehicle Make : BMW
Car looks great, thanks. Very polite staff.
5/29/2015
Beth H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very helpful and nice. My care looks great.
My only concern is that the original quote for my car was 30% less than the final price. That seems a bit extreme. It was all explained to me , but I still think that a quote should not be off by more than 10-20%..
Other than that, Thank you.
5/22/2015
Deborah D. VERIFIED CUSTOMER
Vehicle Make : Honda
Truely appreciate**** assistance - he had my van repaired in no time!! And also appreciate Andrew's help at the Canyon Country location. They took great care of me!
5/22/2015
Carl L. VERIFIED CUSTOMER
Vehicle Make : BMW
It was the most amazing experience at pride. I can honestly say that I am extremely happy with the professionalism and the quality of their work. They are highly recommended
5/20/2015
Steve S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
5/13/2015
Carrie A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Emily and Roxana were so helpful. This was my first time getting my car fixed and working with insurance. They were able to walk me through the process. They are so friendly and knowledgable. I would totally recommend Pride to my friends. Such great customer service! And my car looks fantastic!
5/12/2015
Bob S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was returned spotless. Thank you
5/1/2015
Cliff P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The process with Pride Auto was a smooth transition. My car was repaired in a timely manner. The Staff was very nice, friendly and helpful.
4/17/2015
Rebecca C. VERIFIED CUSTOMER
Vehicle Make : BMW
Customer service is outstanding. Excellent communication throughout the service. End result was a car that looked good as new. They even cleaned the inside
3/24/2015
Anahita M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of work provided to me was excellent. Mr. Sergio (Not sure about his last name) is a class act. The only complaint I have is regarding the lack of communication and coordination with customer. I made few phone calls to make sure that some concerns of mine to be addressed in a timely manner, but I was not contacted by Pride and as a result of that I ended up with some unwanted/unnecessary unit/part and labor. I would like for Pride to help me return a part back to Toyota and get reimbursed for it. This was my only issue. Other than this, Pride did offer an excellent customer service. Very happy with Mr. Sergio and Andrew.
3/19/2015
Kent B. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome job! They got my parts done same day!
2/28/2015
John F. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent and incredibly well done repair!
2/15/2015
Yusnani T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job thank you so much for your hard work for us. We appreciate your work that was done for us!!!
2/4/2015
Joe P. VERIFIED CUSTOMER
Vehicle Make : Audi
As always Sergio and his team did an awesome job. These are wonderful people who truly care about their customers. Thank you!!!!