Completely different experience than the last time I had bodywork done. The proactive status communication and quality of the work was impressive (as was the charge of $643 for the material used to repaint a hood and one fender, LOL).
7/13/2016
Paul S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Gerardo and Valerie (when Gerardo was on vacation) were very helpful and kept me posted regarding the repair process. A special thank you to Valerie for going to bat for me to get me 12 additional days of a loaner on behalf of Pride since my car was in for repairs close to 60 days and I only had insurance loaner coverage for 30 days.
7/12/2016
Mitchell M. VERIFIED CUSTOMER
Vehicle Make : Acura
Another great experience, especially with Valerie!
7/10/2016
Natalie M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Seems like we are going to have a long-term relationship at the rate of luck we are having getting hit! You make a rough time much easier to handle.
7/9/2016
Carol E. VERIFIED CUSTOMER
Vehicle Make : Honda
I was extremely satisfied with the work that was done and the professional service at Pride. This was my second time here.
7/2/2016
Fernita W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I'm a first time customer and it was a great experience!
7/1/2016
Martin A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was not expecting to have my vehicle in the body shop for almost 2 months and I was very surprised to find out at the end when picking up my vehicle that I had to pay you guys $****,000. When in fact I was told by my insurance that they were waiving my deductible because the person who hit me was at fault.
6/29/2016
Nancy P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for your courtesy and the super job
on the Lexus. We are loyal customers so please
don't send any further emails.
6/29/2016
Loren F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
6/28/2016
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Toyota
the door panel that was replaced looks great, however there are scratches and nicks where the front left headlight was taken out that were not there before. the headlight was removed to not leave masking lines and, yet the bumper and hood were scratched and nicked in the installation process. this is the SECOND time i have had to take my car back to Pride Auto Body to have them repair damage that did not exist before i brought it there. i am extremely disappointed!
6/26/2016
Samantha C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Beautiful job
6/26/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
all communications and scheduling were perfect
6/24/2016
Behrad K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Please call me. ****-****-xxxx
6/23/2016
Amy R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job!
6/19/2016
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Lexus
It took waaaay too long!
6/17/2016
John S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The best car detail I ever had. I was pleasantly surprised to see some scratches were touched up and the car looked almost brand new! We plan to bring in our other car and will recommend Pride to all my friends.
6/16/2016
Julie I. VERIFIED CUSTOMER
Vehicle Make : Honda
Although it took longer than I thought, my car looks great. Thank You for always keeping me updated. Thanks again.
6/15/2016
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Andrew and all the staff are wonderful! They made a stressful experience much less so! Thank you
6/10/2016
Marilyn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Athena was a pleasure to deal with.
6/10/2016
Rebecca P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did great work on my car, I was really pleased with the outcome! However, there were a lot of communication errors that were frustrating.
I was told that my bumper would be pre-ordered, and a month later I set up an appointment to bring in my car to get fixed, and when I came in, the part had never been ordered. So I had to came back a week later, and the rental car company that had been set up for me also had some communication issues and wasn't there. However, Pride did a great job at getting enterprise to come right away to get me a rental car.
I appreciated the almost daily emails keeping my updated on the progress of my car. However, I was getting emails up to June 2, saying the car would be ready for pickup June 2. Then, that morning, I received an email saying they had a problem with getting the rest of the parts ordered, and it would be another week. I feel like they would have known that prior to the day of....
They tried hard to communicate well, but there were some snags along the way. They were always very kind and gracious, and it ended on a good note.