The work done was amazing. The time duration was very unsatisfactory. I made the appointment to drop off vehicle 2 weeks in advance, giving plenty of time to get the required parts in. I stated I would ONLY drop off vehicle if all the parts were in. It was important to get my vehicle back to me within 3 days. My prior experience with Eric was 3 days and vehicle was returned on time. This time around the timeline was way too long. You need more communication and be up front if parts are not in at the time of drop off. Still upset but I have to say my vehicle looks great. Enough said. Thank You.
2/6/2017
Herbert W. VERIFIED CUSTOMER
Vehicle Make : Lexus
So far I am very Satisfied. I still need to take the car on the open road to ensure it still performs well.
2/4/2017
Maragarito V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Since day one your customer service was great. Agent was very helpful, email updates were great. The car was ready before the date they they had scheduled it, which was awesome. Very satisfied!
2/3/2017
Vince P. VERIFIED CUSTOMER
Vehicle Make : Tesla
Valerie was upfront when she said 3 months until repairs would be completed. So we knew exactly what to expect. She kept us updated from time to time. Every looks great and seems to run same as new.
2/2/2017
Jerry H. VERIFIED CUSTOMER
Vehicle Make : Dodge
At the time of pick up, I had already received a check from my insurance company for the amount quoted to them minus the 500 deductible. When I picked up my vehicle I was told I owed 127 more than what was quoted. I asked why and was told they added a calibration fee for the back up camera and then realized they did not do the calibration because I am taking the truck to the dealer for an oil change and will have the dealer calibrate it. So they said they would take off the calibration charge and handed me a bill for 60 more than quoted. This comes out of my pocket now making my deductible 560. I feel like I received the good old bait and switch from Pride because telling my the charge was for something they did not do and then only removing half of it from the bill. Appears to be a scam to me.
Jerry
1/25/2017
Kathryn S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Pride did a fantastic job on my car repair. They did it quickly and communicated with me the whole time, letting me know about costs and what was being done. I would definitely recommend Pride to family and friends!
1/21/2017
Teresa M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Pride auto body is simply amazing! The customer service is top notch. They were the intermediary for a pesky insurance situation I was in by taking on the deposit of my rental when I couldn't afford it. They updated me every step of the way on my repairs, and were there for me when I needed to come out and pick up my car at the end of their work day.
1/18/2017
Lene B. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks great. Everyone was so kind. Thanks for taking such good care of me.
1/16/2017
Linda S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Pride is efficient, has excellent communication skills on and off line, treats people as if we are important and went the extra mile on my car. I highly recommend them. My car looks beautiful
1/15/2017
Jhanelle N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You guys are awesome! Thank you :)
1/13/2017
Leeah D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The front desk staff was really friendly, the repair itself was perfect, and my car was completely cleaned upon pick up. My contact at Pride was Andrew. Unfortunately, dealing with Andrew was a challenge. He didn't respect my time at all. Despite having an appointment to drop off my car, I had to wait 40-minutes before he came out to greet me. He lied about the date he contacted my insurance company for an additional estimate. And I didn't even see him when picking up my car. After telling him the exact time I would be there for pick up, I ended up waiting again for 15 minutes for him to greet me. I got fed up and just got my keys from the receptionist and left.
1/12/2017
Sherry R. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys did an amazing job on my car!! Andrew C. was outstanding at keeping me updated during the entire repair process. He promised me my car would be ready as soon as possible and he delivered on that promise!! The Director of First Impressions, Christe, is awesome - very professional and a great asset to your team.
Thank you so much for providing great service once again. My Lexus looks like new again!!
1/11/2017
Chris P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent communication and service. Thank you!
12/31/2016
Andrew R. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate the thoroughness shown, and appreciate that all the damage was found and repaired. (The repairs took an extra week, as more damage was found after getting the car on the rack.) Pride did a great job of keeping me updated. Great job! Thank you very much!
12/28/2016
Phyllis K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
the whole staff made it very easy on me even though my repair was quite complex. thank you to all - Valerie de la Rosa and her very competent and kind & professional staff.
Phyllis K
12/26/2016
Bruce F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jose and Valerie among others there were highly professional. Thank you.
12/22/2016
Cory N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Work is awesome. So is Valerie in handling our car. Many thanks. Every time we need help for our car we call Valerie and she always exceeds our expectations.
12/14/2016
Flynn L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service. Great quality work.
12/10/2016
Patrice P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
way to long to do repair , very difficult to communicate with agent
12/7/2016
Linda L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Valerie took care of everything after repeated attempts to deal with other service representatives.