Pride Auto Body - Van Nuys (Oxnard St.)

My job took far too long for just a rear view mirror replacement.! I know how the job could have been done much much quicker. I would like to discuss this. Howard M

Great experience - Myesha at the front desk was fabulous and everyone was friendly and knowledgeable. And the great coffee machine was an added bonus ! Wonderful service all around.

I am very satisfied with your customer service, and the quality of the repairs. Thank you for everything!

This is a great place and their work s meticulous.

The vehicle was fixed and detailed in a meticulous manner. The time I spent waiting was minimal and I was updated on a regular basis on the progress of the repair. One side note: The person that welcomes visitors is Meyesha. I cannot think of a better representative for Pride Auto Body than her. She is professional, courteous, knowledgeable, and excellent in every way. Thank you, Meyesha.

Truly was a job well done the car looks great my thanks to Gerardo for keeping me updated and Randy that went the extra mile to secure my satisfaction. Job well done C Troman

My car looks great! Thank you and to Matthew too. Only complaint is communicate a little more. At first and last it was great, but middle not so. I had called several times to find out if the car would be done by Friday or Monday and nothing, so I got worried since I was leaving town. A simple answer would have been great. But all in all, great service, great repair! Thank you.

The car was in repair for 3+ weeks which seems excessive to just to repair one door, change the keys, and detail the car. When my car was ready for pick up there was a panel missing on the inside of the car that must have been overlooked by whoever inspected the car. A phone carger was missing from the car when I got it back. The outside of the car doesn’t look like it was washed thoroughly, especially the front bumper still has lots of specs of something on it (probably dead bugs). I wasn’t given an estimated completion date until 2 weeks after my car was taken in. Once I got a completion date it was pushed back twice. Very disappointed.

It was very difficult to get any idea of when the car would be ready.

The repair itself was fine but dealing with the car rental coverage was extremely stressful for me, and the Pride’s repair delays without following up with the other driver’s insurance put me in an inconvenient spot. I was given conflicting information and had to do more work than I should have to rectify the situation. I do not think I would return to Pride in the future.

If I need body repair in the future, I will choose Pride.

Before going into explaining our issue, I just had to address this one thing before moving forward. When a problem arises and a client was already unhappy prior to coming to a shop, I find it almost unprofessional when a shop manager does not come out to even look at the issue. Whatever the situation is, constraint on time or on a phone call, I would make sure to address the situation. It would have been nice to even get a hello from you Gerardo, but you must have been too busy for us. Not once, even showing face on this matter. As a client, I do have a feedback for you and your establishment. If there is an issue, come out an address it, not run from it. You are leading a team of people who look for your guidance and direction. By not even coming out to greet a client, I find it very distasteful. Please, lead by example. On the other hand, Matthew actually stood up to the plate and listened to every word I said. Even though the whole process has not been the easiest, we were able to talk about it like adults. He heard me out and I heard him out. For the future, if there is some issue and you are being asked by the client to see you, please make it a point to come out and greet them. Don't leave your employee and your client in the dark. It is common courtesy. I'll leave that as that

The bumper was only repainted on damaged area from the party at fault. They could of easily repaired different existing area damage but wasn't. I could have had the whole bumper repaired for $350 at Hyundai dealer from an individual who repairs them. You guys charged a little over a grand. Plus one of my fog lights don't work and missing wheel well screws

Could have been completed in less time, but overall I'm satisfied.

Thank you for going the extra mile to wash and wax my car. It looks and smells brand new!!!

my car looks wonderful. thank you.

Butch did a great job and was very informative as well as keeping me notified on whats going on.

I'm very satisfied and I will definitely recommend your office!

excellent overall

Spending 30 years in the Auto industry, Pride Auto Body is the only body shop I would take my personal vehicle too. They just do work better than the rest and at top quality. As usual, it came out perfect. Thank you for the great work.