Pride Auto Body - Van Nuys (Oxnard St.)

Geraldo is great. Always friendly and professional. I found everyone that I interacted with at Pride outstanding. Give them all a big holiday bonus! They make Pride an exceptional place.

Very satisfied with the outstanding and professional service that was provided from Myesha white and Irvin Lemus, also the work done on my car. I wil highly recommend Pride Auto Shop. Again, thank you for a job well done!

Tony has been amazing from start to finish. Very professional I will recommend Pride Auto.

Rear bumper color match is off.

We had an approx. $15,000 repair bill, paid for by our insurance. We traveleved 100 miles from Bakersfield to have the shop work on our car. Our initial impression of the shop was very good: friendly, knowledgeable and professional. We were asked to sign and initial a mutlitude of forms. The contact person explained to us what we were signing and was very helpful. We told him that we wanted to pay for the entire bill with our credit card to take advantage of reward points and he agreed that this would be a win-win situation and that we could certainly do that. Our insurance co. told us that the check would be sent to us and made out to the body shop and to us, a process that we are very familiar with and that we would sign it over to the body shop after reviewing and accepting the work. For some unknown reason, the insurance co. sent the check to the body, not to us, however our claims adjuster told me that we would still have to sign over the check to the auto shop. When we went to pick up the car, we were told that the check had already been deposited and that we no longer had the option to pay the entire bill with our credit card. We asked how they could deposit it without our signature and before we approved the work. The receptionist told us that one of the things we signed when we left the car gave them authorization to cash the check without our signature. This critical "waiver" was NOT explained to us. Since we'd had this conversation with the person when we left it with and since he agreed that this was a great idea, we expected that he would have explained to us that we were signing over the check the day we left the car if the check went to them instead of to us. When someone explains to you what you're signing, instead of having you read what you're signing, the expectation is that they are giving you correct information. To us, this was at least a $300 "loss" in cash back rewards. The other complaint is that we were not offered a walk through inspection. We had to ask for one. Our only point of contact for the two months that our car was at the shop did not meet with us even though he knew the day and time we would be there, as he called us when we were en route to the shop. After asking for someone to go over the work that was done, they had a guy who was not the least bit familiar with our car, He couldn't answer any of the questions we had. He didn't even have the key to the car so he could open it up for our review. I'm assuming that he/they didn't expect to do a walk through with us because he thought that the receptionist had given us the key after we paid the deductable. We didn't leave with the same confidence in the shop as we did when we left it. Al and Belinda C

Terrible service

You guys are great. Irvin was very helpful!

The notifications on updates via email were extremely helpful. The overall job was immaculate. I'm very impressed with both the the customer service and the repair. Thank you!

You met my due date of completion of my car repair.

Excellent customer service and awesome repairs to my vehicle.

Irvin is great. He keep me abreast of the status of my car.

Work was done as expected.

Great service as always, every person I talk to their has a great personality and smile.

Gerardo Anaya is the reason I go to Pride. He is a true professional and makes this process so easy.

Great service! Greeted right when I walk in (every time!), went through the process smoothy, and loved the constant follow ups. Yay for Pride Auto Body!

My car looks great! Thank you. Also, your representative, Tony Sanchez, was terrific.

Very efficient. They did an excellent job. The staff is very helpful.

The automated messages stating that my car would be ready by a certain day at 5pm was misleading and confusing. First, your shop closes at 5pm, so if my car is going to be ready at 5pm then that would suggest it won't be available for pick-up until the following morning. 2nd, my direct contact was not in sync with these automated messages and gave me conflicting information. (IE- he emailed me to tell me my car was ready for pick up the same morning, then I got an auto message saying my car would be ready at 5pm). Which one is the most accurate? I would revisit how these auto messages work and what the message in them states.

MR. TONY SANCHEZ IS VERY COMPETENT AND HELPFUL TO THE CUSTOMERS. HE PROVIDED EXCELLENT SERVICE THAT IS HIGHLY APPRECIATED. HE IS A DEFINITE ASSET TO THE PRIDE AUTO BODY COMPANY.

Very nice and clean work along with a very professional staff!