Pride Auto Body - Van Nuys (Oxnard St.)

Everyone did their jobs as promised. Good Job Team

Very kind and understanding

Very organized

I am please with the paint job done on my RAV4. I appear a perfect match! I see furtherbinto the season when rain arrives in the quakitybof the glass that was removed and reinserted that there is no water leaks- that was my main concern. Mike was great with following up with the progress every step of the way. He would call or email ever couple of days- which was great! I loved being updated about the progress and any question I had- he was always able to address my concern. Thank you so much! I will always continue to refer people to your body shop.

Everyone great! Great communication. Steve great!

The customer service is outstanding. I will be returning for a replacement part. Thank you for the time taken to insure every detail is complete. Myesha my service advisor was so very patient and helpful with all of my concerns and questions.

When I finally got my car back, it looked beautiful. However, I was not happy with the whole experience in general. First of all, I received an estimate of over $1800 to repair the indentations on my rear bumper. When Progressive called me, they said they settled for $****,100!!! That makes me very leery about getting another estimate from you, especially if I’m paying out of pocket. Then my service rep, Matt, is no longer working at Pride. Do I did not receive any updates on my car from Wed until the following Monday. And I only got an update because I stopped by to pick up a parking permit I had left in my car. The front desk told me they couldn’t start any work because I hadn’t signed the appropriate paperwork. Well, since Matt was gone, no one emailed me the forms or called me. It was just fortuitous that I went to Pride in person. I was told I would receive updates every 2 days. Well, I didn’t receive my first text update until the following Wed-one week later. Then I was told that my car would probably be ready by 5:00 today. But I needed to arrange my schedule and return my rental car so I called to see how late you were open. At that time, the front desk told me my car was ready.. WHY DIDN’T ANYONE CALL ME TO LET ME KNOW I COULD PICK UP THE CAR instead of waiting around and being charged for another day of insurance on the car rental?? To sum it up, I find it incredulous that my bumper took so long to repair, whuch ended up costing me almost $325 for insurance on the rental car. Additionally, the discrepancy between the original estimate and the final price is also unbelievable!!!

Everything went better than expected and sooner than expected

Wonderful customer service and integrity. The repair on our car was superb, as usual. However, when we picked it up, it had two scratches on the door that must have just happened after the walk-around by Mike Nicassio and his assistant, Myesha. They could not have been more gracious, and immediately accepted responsibility for the damage and restored the door to perfection. We appreciate not only the expert craftsmanship at Pride, but also the integrity that Mike and Myesha have shown - they are a great example of Pride's professionalism. Thank you

I love the way they restored my vehicle to appear as if it’s in brand new car. Gerardo was wonderful and guided me through the inconvenient circumstances with kindness and caring. The women at the front desk were knowledgeable and patient with my requests. It was a wonderful experience

Mayesha White and Mike Nicasio--very professional and very polite! Terrance S

Everyone at Pride seemed to really care and were very courteous. Edgar kept me apprised on the progress, John helped me and answered questions when I picked up my car after it was repaired, and Juana explained all the paperwork and walked me to my car to make sure it was clean and ready for me. I would definitely recommend Pride. Thank you for a job well done. My car looks great!

Great job!!!!!

Keep up the good work!

Edgar is really great to work with. Always called me with updates, called me back quickly, and worked really hard to get my car back to me as soon as possible. I would definitely recommend Pride and working with Edgar to my friends!

Mayesha and her whole team made the experience completely painless. So warm and sincere...just what a person needs after experiencing a car accident and everything that goes into recovering - car and mind. Thank you so much :)

Gerardo is taking care of it. Thank you

Great job Edgar!

Great job, very pleased. Everyone at Pride was very professional and extremely helpful&friendly. Thanks so much!

I appreciated how much Mike communicated with us and worked with us to get it done as quickly as possible.