I was only called once out of the five times my repair was delayed. I had to call he day my repair was supposed to be done to find out that - oops - it's not done yet sorry two more days. I was told my car would be waiting for me where I dropped it off - key auto in newington - even though they were in the middle of a move. I was then told the car was finally ready to be picked up, weeks later. I then went to get it and was told - oops - sorry. The car isn't here. Horrible experience. I would never use key auto again
6/27/2017
Terry S. VERIFIED CUSTOMER
Vehicle Make : Mazda
For the most part, I was completely satisfied. The customer service (Tom) was great, and the finished product was excellent as well. It did take a little longer than I had anticipated, and I was anxious driving a rental car for that length of time. But overall I am very happy and will return to Key Auto foot ann future repair jobs. I will also recommend you to my family and friends.
6/1/2017
Qizhen X. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything is great. Thank you guys.
6/1/2017
Anand B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job
5/18/2017
Rachel A. VERIFIED CUSTOMER
Vehicle Make : Buick
Great service, friendly staff
5/18/2017
Julie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone we worked with was very professional. Service was excellent.
4/15/2017
Tancheng S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you very much for the good service
4/10/2017
Mark B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Jim and Leon both went extra mile to ensure all was right and able to pick up car
3/14/2017
Steve G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication.
3/14/2017
Oloan P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You are doing great job. Thank you.
3/9/2017
Barbara T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very friendly and helpful group
3/7/2017
Alexandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very helpful
2/21/2017
Nathan S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Speedy process. Always kept me updated with the status of the repairs. Awesome job!!!
Thank you!!
2/10/2017
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great color match and tight fit. Really appreciated getting the car back in a very timely fashion and clean, inside and out.
Thanks guys!
2/4/2017
Mark M. VERIFIED CUSTOMER
Vehicle Make : Audi
Very professional and responsive.
2/3/2017
Arthur J. VERIFIED CUSTOMER
Vehicle Make : Honda
Happy with the work. Not happy with the timeline they gave me. Told me it would be done on Monday and instead wasn't done until Thursday, and that was after I had to beg them to finish it. Until I had asked, they weren't going to have it done until Friday, 4 days after the original timeline.
1/27/2017
Somasekhar K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Repair was done well and I was kept informed of progress
1/17/2017
Janine M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice job!
1/14/2017
Ashley B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
If anything I would let the customer know that the part didn't come in and not to expect their car on time. I was not told until the day I was suppose to pick it up and I had taken time off of work to do so and then found out that day that it wouldn't be done because the part didn't come in on time and they had too much to do so they kept it for an additional 4 days.