At the time of pick up, I had already received a check from my insurance company for the amount quoted to them minus the 500 deductible. When I picked up my vehicle I was told I owed 127 more than what was quoted. I asked why and was told they added a calibration fee for the back up camera and then realized they did not do the calibration because I am taking the truck to the dealer for an oil change and will have the dealer calibrate it. So they said they would take off the calibration charge and handed me a bill for 60 more than quoted. This comes out of my pocket now making my deductible 560. I feel like I received the good old bait and switch from Pride because telling my the charge was for something they did not do and then only removing half of it from the bill. Appears to be a scam to me.
Jerry
1/25/2017
Yolanda T. VERIFIED CUSTOMER
Vehicle Make : BMW
The staff were very nice and courteous, especially Martha ..she kept me updated on my vehicle. I didn't have to deal with the insurance company she took care of all that for me..I would definitely recommend everyone here who needs any auto body repairs done...the manager was very nice they detailed my car inside and out. When I picked up my car it looked brand new..awesome job.
1/25/2017
Julia W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Nayelli and the team all deserve 5 stars! They went above and beyond to ensure that my experience with Pride was top notch. Thank you!
1/24/2017
Elissa B. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent communication. Your employees were warm, friendly, and most important -informed; and kept me informed. And the finished product is beautiful. I would recommend Ford Auto Body to my friends. Thank you.
1/21/2017
Edward S. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional, excellent work and the staff is very helpful.
1/21/2017
James P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair was a little uneven.
1/21/2017
Kathryn S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Pride did a fantastic job on my car repair. They did it quickly and communicated with me the whole time, letting me know about costs and what was being done. I would definitely recommend Pride to family and friends!
1/21/2017
Danny K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very happy with your services.
1/19/2017
Eric T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone that I talked to was courteous and professional. Thank you for the real time updates, it really helped to plan ahead. I would like to thank Chris especially because he was there from the beginning and made sure everything was in order until the end (final check). He delivered what he promised which was more than enough. The concerns that were addressed in the beginning were satisfied 100% at the end, which I though was only going to be 50%. Once again, thank you all!
1/19/2017
Teresa M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Pride auto body is simply amazing! The customer service is top notch. They were the intermediary for a pesky insurance situation I was in by taking on the deposit of my rental when I couldn't afford it. They updated me every step of the way on my repairs, and were there for me when I needed to come out and pick up my car at the end of their work day.
1/18/2017
Eyob A. VERIFIED CUSTOMER
Vehicle Make : Ford
The most disrespectful, untrustworthy, deceiving, unprofessional, unethical, racist employees ever come across. These employees name Greogry Stoa, Monica and Maria. I will not recommend this place to anyone but will be highly committed do my best to ensure no one including insurance companies like AAA and Farmers goes to this place for ANYTHING. I will use all the tools available le to me in social media relentlessly to protect citizens from having a nightmare dealing with this place. Personal atack on customers and poor business practices never a good strategy by all counts.
1/18/2017
Arturo C. VERIFIED CUSTOMER
Vehicle Make : Scion
Great experience and very well taken care of it , loved the work
1/18/2017
Lene B. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks great. Everyone was so kind. Thanks for taking such good care of me.
1/16/2017
Linda S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Pride is efficient, has excellent communication skills on and off line, treats people as if we are important and went the extra mile on my car. I highly recommend them. My car looks beautiful
1/15/2017
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job. Keep up the good work!
1/14/2017
Joseph I. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff are so professional and very helpful. Excellent service. Probably the best in SCV. The shuttle service was superb. I like the constant updates in the status of the work. Truly a recommendable body shop in Los Angeles!
1/14/2017
Ana F. VERIFIED CUSTOMER
Vehicle Make : BMW
I received the most professional and kind attention and service.
1/13/2017
Jose L. VERIFIED CUSTOMER
Vehicle Make : Ford
I love how my car came out it looks like if nothing happen to it it made me really happy that you guys took your time on it and made sure that it comes out perfect thank you all
1/13/2017
Jhanelle N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You guys are awesome! Thank you :)
1/13/2017
Leeah D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The front desk staff was really friendly, the repair itself was perfect, and my car was completely cleaned upon pick up. My contact at Pride was Andrew. Unfortunately, dealing with Andrew was a challenge. He didn't respect my time at all. Despite having an appointment to drop off my car, I had to wait 40-minutes before he came out to greet me. He lied about the date he contacted my insurance company for an additional estimate. And I didn't even see him when picking up my car. After telling him the exact time I would be there for pick up, I ended up waiting again for 15 minutes for him to greet me. I got fed up and just got my keys from the receptionist and left.