A repair item was overlooked which should have been taken care of and I need to spend more time dealing with that after my car was in your shop for 6 weeks. I also was dissatisfied with the length of time to repair and having to rent another car after my car was ready to pick up but was delayed due to paperwork. I am also still awaiting parts with no ETA.
5/11/2017
Linda/stuart L. VERIFIED CUSTOMER
Vehicle Make : Lexus
No, at the start of the project the insurance company and Pride seemed to have very little real
interest in serving the customer. Each pursued
their own interests and serving the customer the
customer did not seem relevant. Later in the project Valerie (and Randy) became involved and the entire tenor of the project changed. In the end the repair was well done and the conclusion was smooth.
5/11/2017
Michal M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your help and accommodation. You guys are the best!!!
5/11/2017
Mandeep S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you!
5/10/2017
Terry C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work done on my car was fabulous!
5/8/2017
Gregg W. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The car looked fantastic
5/6/2017
Margarite S. VERIFIED CUSTOMER
Vehicle Make : Ford
Even though it took a while to fix it is fabulous
5/6/2017
Barry B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fantastic job! Couldn't be happier. Great staff and excellent service all the way around. Very friendly people and they all couldn't be nicer. I'm so happy with the results. Thank you for all your efforts.
Barry B
5/6/2017
William H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Everything was great. Carlos an Mario are great. Thank you.
5/6/2017
Steve M. VERIFIED CUSTOMER
Vehicle Make : BMW
Your receptionist Martha was very helpful and did her job competently you have a very good employee
5/5/2017
Jerry W. VERIFIED CUSTOMER
Vehicle Make : Jaguar
To much paperwork
5/4/2017
Hilary S. VERIFIED CUSTOMER
Vehicle Make : Acura
I am completely satisfied with my experience at Pride Auto Body Mission Hills. The customer service was impeccable and the body work done on my car is perfect. I appreciated the phone calls and emails I received from Martha and Todd, the two people I dealt with. I will recommend Pride Auto Body to friends and family members and definitely use them for any future needs. I also want to commend the Van Nuys location on Oxnard, particularly Gerardo for the time and care he took with me. Thank you for all your great work and helping me through the process of repairing my car.
5/4/2017
Barbara D. VERIFIED CUSTOMER
Vehicle Make : Honda
The Pride staff were all very professional, courteous & efficient. T repairs were done in a very timely manner, It was helpful to b kept aware of t schedule, especially when completion was ahead of schedule. I wax extremely happy w alll aspects of t repair.
5/3/2017
Meghan G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff is very friendly and made the process easy. I enjoyed that the waiting area was clean and comfortable.
5/3/2017
Elroma D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The continuous communication helped me rest assured that my vehicle was in good hands. The cleanliness of the facility gave me confidence that the staff had pride in their work and finished product. I was treated very well by the staff, of which my mainly interfaced with Maria and her Supervisor. I will come back here again if needed (hopefully no more accidents) and I would definitely recommend you guys to anyone!
5/2/2017
Linda P. VERIFIED CUSTOMER
Vehicle Make : Ford
Updates and reminders were helpful.
5/2/2017
Teiler P. VERIFIED CUSTOMER
Vehicle Make : Subaru
the only thing i noticed was the email update didn't always give the same information as the call which caused some confusion at times.
5/1/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience, customer service, and overall made me feel good about leaving my car with them.