Pride Auto Body - Corporate

Professional team from day one of drop till delivery Great job 7 diamonds! Thanks Tarek

RO# 79847 The work performed by Pride Auto Body to my 2015 BMW X-5 as delivered is sub-standard to BMW quality and unacceptable to me. The damage at issue involves relatively minor paint damage/scrapes to the passenger-side lower-rear-door shell with no sheet metal deformation visible to the naked eye. Prior to repair the door looked physically undamaged with the exception of a few visible paint scratches along the bottom of the door shell. Upon completion of repair I observed excessive "Bondo"/body-filler build-up around repair area. Sheet metal detail at lower rear portion of door-edge (flat sheet-metal border detail adjoining a curved surface) was virtually sanded off due to sloppy body-filler build-up and careless sanding over the detail. The low-standards workmanship thus destroyed the original BMW design of the door. The work performed on my car demonstrates poor workmanship quality, not what I paid top dollar for. Despite the fact that your price was about two times more expensive than that quoted at other body shops in the area, I chose Pride Auto Body to do the work because of Center BMW (Van Nuys) recommendation and Pride Auto claims to be a BMW Certified auto body repair center. To make this right I expect all the excess body-filler to be removed from the door repair area, the repair to be reworked by a BMW Certified technician and the result should be absolutely visibly unaltered from the original BMW factory appearance. Paint thickness anywhere on the door at issue is to be to BMW factory specifications.

It's beautiful! Thanks!!!

They kept me informed about the progress of my car. It was even finished early. The staff in the office were very friendly, helpful and professional.

ALTHOUGH REPAIR TOOK LONGER THAN EXPECTED STAFF IS GREAT! SPECIAL THANKS TO MONICA, GREG, and MARIA!

Quality of competed work was not what I expected for what was charged. I assumed the dealership recommended the best of the best. NR

Your service was far beyond my expectations. My service writer Mike, was diligent and kept me completely informed. I couldn't be happier.

The body work looked great, but for a $6000 repair, you could have given me back a clean car! The car was given back to me very dirty, which I mentioned to Liz. The car was at your shop for a couple of weeks and it was very disappointing getting into a car that didn't look absolutely gorgeous!

You guys were up front and quick with responses and updates. Just picked it up, but seems to be running great. Thank you again for fixing it and not totaling it! Great job!

Love, love, love my car!!! Looks brand new ! Thank you for your great service !

It is a pleasure to do business with u from the estimate to the final signoff very courteous staff. Thanks Donna R

Everyone treated me like I was important. From the calls to update me the status to the first day I dropped off the car. No offense I hope I never have to return but if I do I will be a return customer. Thank you.

I cannot say enough good about Ford Auto Body! Steve Morris Jr. and Steve Morris Sr. are absolute professionals and did an awesome job getting the parts and putting my truck back together in record time!! The whole shop ( Carlos, Ivo Maria and one names I forget) was truly fantastic and completely understood my needs!! This was my brand-new truck that I had for two months when I got struck on the freeway and the amount of damage was unbelievable. If you look at my truck right now it looks brand-new and you cannot tell that anything ever happened!! I will recommend the shop to anyone I know who needs their vehicle repaired!! Thank you very much Ford Auto Body!! A+++++++++

I love how they were in constant contract with me about the status of my repair. They were very helpful and even helped me struggle in 95 degree heat to help me get my car seat in. It's the second time we have used your shop and we would recommend it and use it again. Thank you!

Great Service

Great customer service. Thanks.

Ithis is my second time bring my car and as usual I received great and friendly service.

Danny was great!!!!

Friendly and accomodating staff. Walks through every step thoroughly and easily. Made the whole experience very smooth and easy.

Prompt,excellent,highly professional service in knowledgeable relaxed surroundings with excellent results!!!Thank You very much,Michael and the team.Dr.Eugene F