Pride Auto Body - Corporate

Everyone was very nice and cordial.

It was very difficult to get any idea of when the car would be ready.

It should have never taken 6 weeks to repair my car Empty promises were made as to car completion and messed up my schedule.

Pedro, Liz, and other front office staff made my experience so personable.

The repair itself was fine but dealing with the car rental coverage was extremely stressful for me, and the Pride’s repair delays without following up with the other driver’s insurance put me in an inconvenient spot. I was given conflicting information and had to do more work than I should have to rectify the situation. I do not think I would return to Pride in the future.

Great service . Maria was very helpful. She kept me updated regularly and personally returned my vechile. She is a great example of the top service the Galpin family is known for. I have been a repeat customer for 35 years. Thanks again George

Well done, excellent job. Staff very nice Martha was very helpful and Todd was very knowledgeable and assisted me with decisions as to what is the best way to approach the wo I am requesting done to my van. They all did an excellent job.. will recommend to my friends.????????

If I need body repair in the future, I will choose Pride.

Before going into explaining our issue, I just had to address this one thing before moving forward. When a problem arises and a client was already unhappy prior to coming to a shop, I find it almost unprofessional when a shop manager does not come out to even look at the issue. Whatever the situation is, constraint on time or on a phone call, I would make sure to address the situation. It would have been nice to even get a hello from you Gerardo, but you must have been too busy for us. Not once, even showing face on this matter. As a client, I do have a feedback for you and your establishment. If there is an issue, come out an address it, not run from it. You are leading a team of people who look for your guidance and direction. By not even coming out to greet a client, I find it very distasteful. Please, lead by example. On the other hand, Matthew actually stood up to the plate and listened to every word I said. Even though the whole process has not been the easiest, we were able to talk about it like adults. He heard me out and I heard him out. For the future, if there is some issue and you are being asked by the client to see you, please make it a point to come out and greet them. Don't leave your employee and your client in the dark. It is common courtesy. I'll leave that as that

I had a moment of surprise when I found my trunk empty but then realized that you moved everything from the trunk (empty grocery bags and my car earthquake kit) into my back seat. Was happy to find it all there.

My only comment eas that i was not updated has often has i would like and i had to keep calling to get updates.

The bumper was only repainted on damaged area from the party at fault. They could of easily repaired different existing area damage but wasn't. I could have had the whole bumper repaired for $350 at Hyundai dealer from an individual who repairs them. You guys charged a little over a grand. Plus one of my fog lights don't work and missing wheel well screws

Excellent service. Car looks great. Everyone friendly and they kept me posted on status

Very satisfied thank you very much

You are very professional I am really happy and satisfied with the job thank you

fast , thorough friendly professionals

Could have been completed in less time, but overall I'm satisfied.

Melanie and Chris are a great asset to your company. Great to work with and very knowledgeable in help out with any question you may have. Thank you Melanie and Chris for all your help and to all who did the repairs on my car. I will definitely recommend you to anyone one who ask me. Thank you all!!!! I have only **** complaint and it's not about Pride it's about Creekside Collison Center and their washing of the car. I could have taken it to Auto Spa or Lyons are wash they would have done a better job and for a lot less.

Danny did an exceptional costumer service to me and my wife. He's very accommodating and easy to talk to. Nalleli and Lizette are doing a great job on the front desk. Eli is a pleasant manager he addressed our concerns right away.

Danny does a great job for your company.