Pride Auto Body - Corporate

The customer service is outstanding. I will be returning for a replacement part. Thank you for the time taken to insure every detail is complete. Myesha my service advisor was so very patient and helpful with all of my concerns and questions.

I am extremely happy with the customer service that Martha **** and Tod provided to me. They both are excellent people person and super attentive and helpful.

I really like the email updates, keeping me informed about what is happening with my vehicle is very important. Todd is amazing and super friendly, very professional, as well as Martha at the front desk took such good care of my case. I couldn't have asked for a better shop.

The staff provides excellent customer service! I always feel very comfortable when leaving my car just knowing that I am going to get great service!

Thanks for the awesome work guys!

Thank you for being honest and diligent when my car was in for repair

I really appreciated Martha. She was able to accommodate my schedule when I Ineeded to get my car towed. I also appreciate that she was great about answering all of my questions and keeping me informed. Finally, I definitely appreciate that my car was washed and detailed prior to picking it up. Overall, I had a great experience.

When I finally got my car back, it looked beautiful. However, I was not happy with the whole experience in general. First of all, I received an estimate of over $1800 to repair the indentations on my rear bumper. When Progressive called me, they said they settled for $****,100!!! That makes me very leery about getting another estimate from you, especially if I’m paying out of pocket. Then my service rep, Matt, is no longer working at Pride. Do I did not receive any updates on my car from Wed until the following Monday. And I only got an update because I stopped by to pick up a parking permit I had left in my car. The front desk told me they couldn’t start any work because I hadn’t signed the appropriate paperwork. Well, since Matt was gone, no one emailed me the forms or called me. It was just fortuitous that I went to Pride in person. I was told I would receive updates every 2 days. Well, I didn’t receive my first text update until the following Wed-one week later. Then I was told that my car would probably be ready by 5:00 today. But I needed to arrange my schedule and return my rental car so I called to see how late you were open. At that time, the front desk told me my car was ready.. WHY DIDN’T ANYONE CALL ME TO LET ME KNOW I COULD PICK UP THE CAR instead of waiting around and being charged for another day of insurance on the car rental?? To sum it up, I find it incredulous that my bumper took so long to repair, whuch ended up costing me almost $325 for insurance on the rental car. Additionally, the discrepancy between the original estimate and the final price is also unbelievable!!!

Everything went better than expected and sooner than expected

Wonderful customer service and integrity. The repair on our car was superb, as usual. However, when we picked it up, it had two scratches on the door that must have just happened after the walk-around by Mike Nicassio and his assistant, Myesha. They could not have been more gracious, and immediately accepted responsibility for the damage and restored the door to perfection. We appreciate not only the expert craftsmanship at Pride, but also the integrity that Mike and Myesha have shown - they are a great example of Pride's professionalism. Thank you

I love the way they restored my vehicle to appear as if it’s in brand new car. Gerardo was wonderful and guided me through the inconvenient circumstances with kindness and caring. The women at the front desk were knowledgeable and patient with my requests. It was a wonderful experience

Mayesha White and Mike Nicasio--very professional and very polite! Terrance S

I called this morning to see if my car was ready and I was told yes. I also asked if it would be washed, I was told yes. When we got there my car wasnt washed it was filthy there’s grease on the seats and I’m not a very happy customer tonight. The blinker is also fast blinking so something didn’t get hooked up right

Great job, thank you!

The repair was done quickly and repair was done well. The front desk was very friendly and professional. there was coffee and water available when we dropped off the car. The young man who handed me my keys was very friendly. I didn't look over the entire, just the fixed area, car until I got home and my husband noticed a different scratch on the right side bottom dirt and driver side as well. I looked over the "vehicle check-in report" and shows "dry road grim/mud" but the area where this new scratch is locked more to the left and higher. I will send photos to the shop for review or come by for them to look at. Overall everyone and service was GREAT! I will call the shop today. Thank you!

Very impressed with the fit and finish. Perfect color match. I looked for any flaws like missing screws or a part not being attached correctly, I found none

Excellent customer service and an amazing job on my truck. Thank you so much!

Everyone at Pride seemed to really care and were very courteous. Edgar kept me apprised on the progress, John helped me and answered questions when I picked up my car after it was repaired, and Juana explained all the paperwork and walked me to my car to make sure it was clean and ready for me. I would definitely recommend Pride. Thank you for a job well done. My car looks great!

The service was great.The repairs were fantastic. My car looks better than it looked before accident.

Great job!!!!!