Very thankful to everyone that fixed my vehicle. The entire process was very simple and punctual and if I had any questions martha was very helpful and polite. Everyone did an awsome job getting my vehicle like new. Im very thankful for everything.
3/28/2019
Mary M. VERIFIED CUSTOMER
Vehicle Make : Audi
As a prior customer having experience with Pride, I voiced my concerns over the excessive final cost that far exceeded the initial estimate - for an accident that was significantly and physically less damage than any previous repair work. It took a longer time to repair the car for less work, and the need for Pride and AAA to max out the car rental allotment to the days was also noted.....I won’t be back.
I also reserved a car in Encino Enterprise but was advised I needed to go to Van Nuys, who THEY do business with. It truly felt that unnecessary repairs were implemented which ultimately will cost me, the insured, and other consumers higher rates. Left side had minor damage yet right side parts were replaced due to ‘re-assembly’. Not cool! I would discourage folks from using Pride in the future.
3/28/2019
James B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service
3/28/2019
Amanda T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Amazing job! Looks brand new!!
3/26/2019
Jeanne H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was friendly, professional and a pleasure to interact with. I also appreciated the regular updates on the status of my car repairs. And a beautiful.facility as well. Thanks for the great service. We were delighted.
3/23/2019
Paul B. VERIFIED CUSTOMER
Vehicle Make : Kia
The repairs were completely fairly fast and the car restored to its factory state, or better.
3/23/2019
Carmen R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Excellent job! Thank you Blessings
3/23/2019
Ixia V. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication via email was amazing and on point.
3/23/2019
Jorge S. VERIFIED CUSTOMER
Vehicle Make : BMW
Very good service and profecional Job. Excelente
3/23/2019
Eric B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm upset about being told it was finished properly, when it actually wasn't! The panels are clearly crooked, and my sensors were not finished, as promised. It has cost me a lot of money & time, having to take it back, and begin a new rental car AT MY EXPENSE!I feel this was a rush job, to get it out of there and paid. Now, I need to do it twice!
Thanks a lot. ????????????
3/22/2019
John A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the great service
3/21/2019
Nancy D. VERIFIED CUSTOMER
Vehicle Make : Audi
Thank you so much for your EXCELLENT service and FANTASTIC office staff. Your facility is immaculate and your work is superior to any other companies I've used. My car looks better than new.
I am proud to refer you to all my friends and business associates. Sincerely, Nancy D
3/21/2019
Reggie B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was referred to PRIDE by my car dealer and given Todd’s calling card when i was looking for a shop that can replace my bumper. I was outside waiting for the shop to open at 8 am. I was too early eventhough it wasn’t 8 am yet Todd was there and welcomed me in. I showed him my damaged car and he was able to give me a quote and asked me how I will pay for it and I said the guy who hit my car will pay for it. At first he suggested that I have to go through the insurance company because it might cost more than what was quoted because the damage quoted was just the outside and if there’s any damages inside the bumper price of repair might go up. I brought in the person who hit my car and Todd helped me deal with him and get an assurance from him that he’ll take care of paying the repair. Overall the Pride Mission Hills team have successfully and did a great job on replacing the damaged parts of my car and made it look new again. Another good thing was the constant update of the status and progress of the car on e-mails which really helped. I was a happy customer when I left the Pride shop this morning. Thank you!
3/21/2019
Michael P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Pride does outstanding work and was through and kept me up to Date at all times - Thx Gerado for everything you are the best
3/20/2019
Antonio P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good job in getting the job done and making sure everything was done correct. Highly would recommend this place to any friends or family memebers.
3/16/2019
Steven D. VERIFIED CUSTOMER
Vehicle Make : Lexus
As always excellent service!
3/16/2019
Diane C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
3/15/2019
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Jaguar
The staff (Carlos, Maria, Monica & Matthew) at Ford Auto Body are very courteous and professional to the customers. They were patient in answering all of my questions. In addition, I was kept well informed in timely intervals of the status of work being performed on my Jaguar XJL.
Thank you all so much for the “great” customer service.
Mary A ****
3/14/2019
Charles R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great people. Outstanding service. My Edge looks like new.
My highest kudos for all involved. Russ