I had been under the impression that my rear bumper would also be getting repaired but upon receipt of my completed vehicle restoration, I was caught offguard that the bumper had not been fully repaired. Instead touch up paint was added but the bumper still appears damaged. When asked about why the bumper wasn't repaired, I was informed that it would have to be replaced and would incur additional fees. However, no one had disclosed this to me prior nor had anyone consulted with me to ask if I would consent to having it replaced, even for an additional charge. Furthermore, the damages were charged to the insurance claim so I do not understand why the bumper could not have been fully replaced when the insurance claim was paying for the repairs. The repairs that were completed restored my car to its original condition however there is still visible damage from the initial accident that still has yet to be addressed because I was returned the vehicle without full restoration.
1/9/2013
Teena S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dennis n staff were exceptional n professional! The work on my vehicle was top notch, stellar. I feel VERY safe driving with my one year old with the work repaired n knowing they truly took care of me n my family. Thank you!
1/9/2013
Rafaelle D. VERIFIED CUSTOMER
Vehicle Make : Mini
Service was exceptional
1/8/2013
Jean C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Again, I was pleased with the recent repair which was not accident related fortunately.
Both Jerry and Adrianna were very helpful and kept me posted.
Thank you and wishing everyone at Pride a Happy, Healthy and Prosperous New Year 2013.
1/6/2013
Tom M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The person at the front desk, (I think her name was Jamie) was amazingly helpful. I was having trouble with my credit card and she made an embarrassing situation much less embarrassing. She showed a level of customer service that is rarely seen these days. Pride did a good job at fixing my car but its the level of customer service I experienced when I picked up my car that will make me recommend Pride Auto Body to my family, friends and Co-workers.
Thanks
Tom M
1/5/2013
Ralph W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
the repairs on the car was perfect and the front office was excellent
1/4/2013
Phillip H. VERIFIED CUSTOMER
Vehicle Make : Ford
Once again we are extremely pleased with the results the Pride Auto Body team produced. The car looks amazing. Just like a new car again.
Thank you for a job well done!
1/4/2013
Igor S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Best experience
12/29/2012
Cheryl L. VERIFIED CUSTOMER
Vehicle Make : Nissan
This repair took too long. The GEICO adjuster approved the repairs on 11/12 and estimated two weeks. The actual repair took over five weeks. I still don't understand how a 2010 Nissan would be such a challenge to get parts quickly that also fit properly. We had delay after delay regarding parts and the estimated completion date changed many times. This made the experience very frustrating.
12/24/2012
Jimmy T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good experience. Valencia pride auto needs some help. I've been to both places and the van Nuys is far better.
12/22/2012
Jean C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I am very satisfied with my recent repair experience with you. Both Jerry and Adriana kept me posted thruout the whole time by phone and emails. If they had to contact my insurance co. for additional approvals they would advise me to keep me updated on the progess of the repairs. I couldn't have a better team behind me looking after my best interests. So thank you and the whole Pride Auto Body team.
12/22/2012
Evelyn H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jerry & front desk receptionists gave me all the information they were very professional they did a excellent job, thank u.
12/14/2012
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The contact via e-mail vs. phone was not as immediate or convenient as it could have been...when I arrived to pick up my car after 5 p.m. I was told it was in for a wash and would take no more than 20 minutes; it took closer to 45 minutes.
12/14/2012
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Ford
This is the second car I've brought to Ford Auto Body! Incredible service, beautiful job well done and J.C. And Monica make it a pleasure to deal with an often aggravating situation! Would highly recommend to all I know!
12/14/2012
Nora S. VERIFIED CUSTOMER
Vehicle Make : Honda
My service was good and I was happy with the frequent updates I received.
12/13/2012
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Honda
Some of the communication is inconsistent. I got three different times to pick up my car from three different sources (2 employees, **** e-mail), but this is a minor complaint. I think you did a nice job especially considering how unprofessional the insurance adjustor from AAA behaved.
12/12/2012
Victor G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Second time I've had my car serviced by Pride and have been treated great by the staff. My SUV good as new!
12/12/2012
James A. VERIFIED CUSTOMER
Vehicle Make : Lexus
As usual Pride did an outstanding job on my car. And the customer service
was Wonderful as usual. Both**** and Valerie are very personable and have great customer service. The employees that worked on the car did outstanding job. Thank you guys very much
12/11/2012
Rosa M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for everything. You guys are the BEST!
12/10/2012
Ken W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Maria was very helpful with frequent updates.
Sergio was friendly and very helpful. It was a pleasure doing business with Pride auto body. Good job!