Not happy at all. The initial response was very poor. I can talk to anyone to discuss my experiences.
6/1/2013
Mary P. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took too long. The car looks nice and I appreciate the thoroughness, but, given that your shop is not open on weekends and holidays, I was out a vehicle for two weeks. Having to spend additional money for a rental car for two weeks was a pain in the neck.
5/30/2013
Kristin D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really enjoyed my experience. Kristi and Sergio were so pleasant and great to work with. The only small thing was my faves on my radio station were not the same when I picked up my car but I figured it probably had to do with the computer to the car being reset or something. For that to be my only thing, you guys are definitely doing something right and will get every referral possible from me! :)
5/30/2013
Gerald S. VERIFIED CUSTOMER
Vehicle Make : BMW
Unfortunately, I am a repeat customer. As such I expected exactly what I received - professional service, courtesy, and the highest quality work. My BMW only looked better when it came off the showroom floor.
Thanks for not only what you did but more, how you did it.
5/30/2013
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was above and beyond expectation and truly well managed. I honestly don't think any other company could have done it any better. I'm 100%:happy and satisfied.
5/29/2013
Nick O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for great customer service.
5/25/2013
Steven F. VERIFIED CUSTOMER
Vehicle Make : Mazda
just happy
5/25/2013
Vivian B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Really great. Above and beyond my expectations. Really appreciated the extra effort fixing the seat cover and touching up the front bumper, in addition to getting the car started.
5/25/2013
Mehran T. VERIFIED CUSTOMER
Vehicle Make : BMW
The part is not adjustted correctly and when I asked how come they answered that is the best they can do
5/25/2013
Edgar M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice people, honest
5/25/2013
Arline A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the great work!!
5/24/2013
Ashly S. VERIFIED CUSTOMER
Vehicle Make : BMW
Eli did a wonderful job!!! I was so happy with my service. Every step of the way I was informed and my target completion date was met!
I would definitely refer pride auto to a friend.
5/24/2013
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was very personable and professional. The shop is clean. My car was ready when promised. I loved the text updates. My car looks as good as new. Excellent service!
5/24/2013
Chandra H. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication from the team at Pride was awesome. The insurance company I was dealing with was aweful and the Pride team was able to give me more information and solve problems for me that the insurance company did not. They made a stressful situation less stressful :)
5/23/2013
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Acura
The work was good but having to deal with Kristal is something I will avoid at all costs. She has a bad attitude and has been rude and unhelpful in every dealing I have had with her. I don't believe I will ever use Pride again because I find dealing with her attitude unnecessary and non- customer friendly to say the least. Her attitude and demeanor is sure to cost Pride business.. In fact it probably already has...
Sergio was the only reason I didn't take my complaint further than this.. He was great but why can't all of your employees be nice ??!!
I may give more detailed reviews on twitter and yelp.
I think it may take a few more complaints to get management to look at her behavior.
5/23/2013
Stacey S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for your excellent work. I especially liked receiving the email updates. It was a completely professional experience with Val, Jerry and Adriana.
Stacey S
5/22/2013
Anna G. VERIFIED CUSTOMER
Vehicle Make : Ford
This is the best car repair experience I have ever had! Everyone I worked with (and those I encountered in passing) was friendly, efficient, and professional. Plus the work on my car was done really quickly and it looks great. I will definitely refer people to FAB. Thank you so much for a pleasant experience and a job well done. It gives me great peace of mind to know that I have a great place to go of I ever need future car repairs (but let's hope I don't...)
5/22/2013
Benito G. VERIFIED CUSTOMER
Vehicle Make : Ford
Exelente trabajo no comentarios
5/22/2013
Lorena V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you to all the staff at Pride Van Nuys...especially Jerry and Adriana. They always stayed on top of my repairs and constant communication with me.
5/21/2013
Lupe Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very, Very professional and....empathic to
the accident in a car that I had just been
driving for 2 wks!
Before and after, all were very wonderful.