Pride Auto Body - Corporate

Danny is an outstanding representative of the company: professional, friendly, articulate in responding to our questions and excellent at setting and exceeding expectations. We also appreciated the timely initial status phone call from Juliet and frequent follow-up status emails. Well done!

Danny was very attentive and clear about the process for the repair I requested, thoroughly explained the quote and even followed up with a call to let me know about aspects of repair in real-time as a courtesy. The team exceeded my expectations my car looks great and definitely referring Pride in the future!

Only caveat is I think that the front bumper alignment is low and should be snug up against the grille.

I have had to use Pride a few times and every time I’m shocked at how awesome my vehicles have turned out. The staff is super friendly and very helpful. I appreciated all of the updates and support. I would recommend Pride to anyone (as a matter of fact I have). #**** in Santa Clarita as far as I’m concerned.

The three associates that sit up front are friendly, provide superior service. That’s why I came back to Ford auto.

It was the best decision I ever made to have ford auto body repair my vehicles now my car looks like new like nothing ever happened the work gets done 100 % correct l like to thank the whole crew of ford auto body for the amazing job they did to my vehicle.

Everyone was polite, professional and attentive.

Alex was an amazing help, always answering my emails within ten minutes and providing satisfying answers to all of my questions. Both the damage report and the repairs themselves were completed earlier than the estimated completion date. All in all, I am incredibly satisfied with all the work done at Pride.

Very professional and take good care of the customer. I received frequent updates of status and the repair was competed timely. Good quality work! I recommended the shop to my family and would definitely go back if I have auto body repair need in the future.

Tony was absolutely amazing when it came time to pick up my car! He was so helpful and I feel he went out of his way to accommodate me! 5 stars for sure!

Professional and courteous staff. They kept me up to date on the status of my truck. Excellent job.

Yes everything looks wonderful. You did a great job & your staff are very friendly and helpful. Thanks sooo much. My service advisor was excellent.

You guys did a great job. Thank you

My car looks great. Drop off and pickup were as easy as possible.

You guys were amazing made my baby brand new again. And keeping updated on the car daily. Thank you again

5 stars.

In appearing to pick up my car as a result of a notice from Pride I was told that State Farm had not paid, that the notice did not say the car was ready, that a phone call by me to Pride to call me on my cell if the car was not ready was not picked up, etc all of this left me with a sour taste. Most of the above turned out to be untrue and I then picked up the car which was ready and looked fine. Give my regards to my friend Randy Stabler.

Danny is awesome The front desk people are, too - so polite and they both keep me informed and updated with the progress of my car. Would not go any where else.

I had my Passat taken care of 2 years ago at your location. Back then I was not able to pick it up when ready due to not having an extra car with a car seat but you guys delivered it to my house by a very nice gentleman WITHOUT ME EVEN requesting the car delivery to my house. At that time your company SUPER EXCEEDED my expectations. This time around I had the same situation with my Van because I have 3 car seats and my car was ready on Monday so I was hoping to be offered the same customer service as 2 years ago since it was a Holiday and my kids were at home with me but I wasn’t offered that service. I tried to look for help with some family but I got cancelled last minute so I could NOT pick up my Van. On another note, My Van was delayed for circumstances beyond your control according to my communications with you guys. I took the initiative to call Russell dealership and they gave me a different story about the delayed part being available. In any case, I waited the necessary time you set for delivery of my Van. Today when I went to get my Van I was received by Caroline at front desk (very nice lady) and told me that Gerardo was at lunch and then meetings. I spent there a good 40 minutes transferring my belongings and car seats from Rental to my Van and he did not come out once to greet me and give me his personalized customer service for the delivery of my Van... maybe he was very busy ... BUT I still have not received a phone call from him to inquire if everything was fine at delivery of my Van. Sadly I didn’t receive the same customer service that Pride used to deliver when it initially started. You guys used to make us (the clients) feel very supported and very special... not anymore. Thank you for the work and have a good day. Selene M

The employees were always friendly and helpful.