Been here twice for auto body repairs with overall great quality work except for final quality inspection and cleaning. Both times car has been "Washed" but yet still had paint marks or dirt and debris on the vehicle/wheels. Along with certain details that needed to be redone due to lack of a quality inspection prior to returning the vehicle to the owner. 1st visit rear quarter panel window was not properly sealed along with damage to window tint which made me have to schedule an appointment to have them re-tint the glass. When vehicle was returned there were paint marks along the body of the vehicle that needed to be removed during the process of picking up the vehicle. 2nd visit it was recently discovered that the top molding above the driver window did not have sufficient adhesive and is separating from the body. Also during the process of picking up the vehicle it was noticed that the wheels were covered in dirt/debris which was slightly cleaned with a rag just before driving off. Overall the quality of the work is great but the final inspection process definitely needs to be improved. In both occasion the vehicle needed to have issues correct and car re-cleaned.
11/1/2015
Barbara K. VERIFIED CUSTOMER
Vehicle Make : Ford
I've used Ford Auto Body for years because they are trustworthy, do excellent work and are so friendly. I highly recommend them and will continue to be a loyal customer.
10/31/2015
Elisa K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you Eric for your help!
10/31/2015
Kendrick T. VERIFIED CUSTOMER
Vehicle Make : Honda
Superb execution in every transaction we have had with you. You keep your word and execute flawlessly.
10/30/2015
Shawn Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
great customer service, top notch workmanship. thanks for doing an outstanding job in a timely manner.
10/29/2015
Derek B. VERIFIED CUSTOMER
Vehicle Make : BMW
My experience was excellent. Thank you.
10/29/2015
Madeline M. VERIFIED CUSTOMER
Vehicle Make : BMW
I wasn't aware that my car wasn't going to be available until nearly day's end of the day my car was promised. I had planned my week based on the day my car was promised. It caused me quite an inconvenience and I felt as if my role as customer was inconsequential. Good thing the quality of work of good, as that was the only redeeming aspect of my experience.
10/29/2015
Susan R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone I dealt with was extremely helpful, courteous and friendly.
Great experience. thank you all.
10/29/2015
Noah S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The staff at Pride Auto Body were very helpful from the moment I stopped in with my vehicle. The young lady at the front desk was very professional and addressed every question/concern I had while she processed my vehicle paperwork. While my car was undergoing repairs I was kept up to date with the helpful text notifications they provided. When I picked up my vehicle it was looking like brand new! I'm very thankful for their quality of work and will definitely recommend people to visit if they ever need body work.
10/29/2015
Lupe C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From the beginning until the end of the process the staff were helpful and knowledgeable. The receptionist was polite and friendly; Eric the customer service guy was professional and courteous. He kept me updated throughout the entire process via phone and email and I really appreciate that. Thank you and I look forward to future business with your a great company. I also liked the clean facility and the charming decor.
10/28/2015
Bianca S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and great job on making my vehicle look great! I loved the e-mail updates.
10/28/2015
Elida C. VERIFIED CUSTOMER
Vehicle Make : Nissan
THANK YOU!!!????????????????????????????
10/28/2015
Sheryl S. VERIFIED CUSTOMER
Vehicle Make : Honda
Although it took a little longer than expected, the work was great. I'll be bringing it back to have the reflector light installed.
Thank you!
Sheryl
10/28/2015
Gary B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Valarie took the extra mile to make sure my car was repaired to the standard I expected. My car initially was said to complete, but when I arrived to pick it up, the door didn't close properly, trim was not on, and the car was not detailed as originally promised. I brought this to Valarie's attention and she made sure everything was correct when I took delivery the second time.
10/28/2015
Melissa P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Let me start by saying from the moment we walked in there it was perfect it was a spa like experience Eric was fantastic he took care of all of our needs we will definitely recommend this place and if we do ever have any other auto body needs we will definitely come to you first. Thank you
10/28/2015
Roxanne S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful customer service, thank you
10/25/2015
Carole K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service. Frequent updates. Good work as far as I can tell. Have not examined car carefully as yet :)
Always will use you
10/25/2015
Bonnie C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
From start to finish Eric was professional and attentive.Thank you for the wonderful service.
10/24/2015
William G. VERIFIED CUSTOMER
Vehicle Make : Lexus
A long time getting there. But the work was most excellent and I am most pleased.
10/24/2015
Andrew W. VERIFIED CUSTOMER
Vehicle Make : Acura
I had a wonderful experience with Pride Auto Body, in fact I started out at the van nuys location [who were so nice and then referred me to mission hills to get the job done more quickly.] Mission Hills staff customer service is excellent and i would not hesitate to go back to have work done on my automobiles in the future,
the job was done beautifully and the email and text updates were the best. I would recommend them to anyone who needed to get a repair. Todd the manager and Martha the office assistant, get an A