Prestige Auto Collision Inc

Suggest to change receptionist because of bad customer service and negative attitude

The car looks beautiful especially after using the executive detail package. The car looks and smells like new!

My expectation were exceeded. Great timely service, and I was kept in the loop throughout the process. Thank you!

Super easy, everyone was really friendly, and you guys did a great job repairing my bumper. Thank you

Overall great customer service from all involved. Communication was excellent

I was very happy with my service at prestige auto, everyone was very kind ,happy and helpful. I would definitely return and recommend this company. It was a pleasure.

Geico express makes claims very easy to handle from start to finish. Thank you for the great service.

Very poor work that will have to be redone

Repairs were not complete. Response was.... "that is the Insurance Carrier's issue, not ours". Hardly a professional customer service oriented response. I work in a customer service related field and such a response by me would probably result in low level disciplinary action. I don't recall being notified when the claims adjuster was going to inspect the extent of the damage but it was pretty obvious that the repairs, not completed, were and extension of the damage my car incurred. I don't recall being present when the claims adjuster made their inspection. In my book that is unacceptable by both the repair shop and the insurance carrier. I believe a small claims dispute woiuld be quickly rendered in my favor.The claims adjuster asked me over the phone if the bumper was damaged. Not having the car in fron of me I could not confirm the bumber was damaged but since I knew the damage was on the side of the car I must have erroneously said the bumper was not damaged.The damage WAS on a portion of the bumper that warpas around the side of the car. Once again, this miscommunication would have been averted if I was able to inspect the damage with the claims adjuster, repair shop manager and myself present... which should have been the basic requirement for any professional service. I am waiting to hear from the insurance company and if they are willing to correct their error I am considering moving my buisness to Caliber provided the logistics, paperwork, time without a car would add to the inconvenience I have incurred with Prestige with late delivery,lack of attention and miscommunication by Prestige and filing a yelp review which would not reflect favorably on Prestige.

It took 41 day's to fix my car. I received conflicting text updates throughout the process and nobody their cared it took so long.

Loved the service took so good care of me and my car very impressed thank you so much!

Very helpful and professional sadly this is my 3rd time but it's my 3rd time because I trust and value the people at your company.

Failed to return repair requests on two items. Car upholstery had greasy fingerprints from moon roof replacement. Bumper repair left old damaged trim in place. Too expensive for the little efort. Paining is good and moon roof appears to work though, so I'm happy with that.

My car was dusty on the inside when I picked up. Glass was foggy the outside was great just didn't expect to have to clean up dust and dirt and it smelled like it was worked on like oil? And I really think the car rental in house is a joke. I did not appreciate moving my stuff in the rain with no help. Over all I would say sub par. Customer service needs a re vamp.

Always great service and excellent workmanship

Really, very convenient. I chose the location as a one stop shop as a Geico insurer but would go back for future repairs regardless. Courteous staff, great looking work and a clean and timely return of the car....all with convenient updates.

Really really awsome job very profesional thanks to prestige team workers my dodge is back looking like new thankyou prestige for your nice job.

I am satisfied with all except Enterprise Rental experience. The car swallowed me up; difficulty seeing thru the rear window since the back seats were so high. Was on EMPTY when I rec'd it.Had difficulty climbing hills. No parking/lane changing assists.No XM radio- had to drive in silence. It was TOO drastically different from the car driving experience that I'm accustomed to. In order to have changed it out, I'd have had to take time off from work. Didn't want to do that. Also, they printed up a contract with an incorrect name.A very BAD experience!

I appreciated the text updates and phone calls.

Staff and cordiality