I appreciated Carlos for working with me and getting the repairs done quickly.
2/16/2019
Tracey M. VERIFIED CUSTOMER
Vehicle Make : Fiat
Excellent service!!! Five star
2/16/2019
Vincent K. VERIFIED CUSTOMER
Vehicle Make : Audi
Although my car was deemed a loss from GEICO, Prestige always kept me up to date on the status. Thank you.
2/16/2019
Dawn M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was satisfied with the service Jason provided. I felt he did the best he could under the circumstances. I was very frustrated by how long the process took based on the initial ETA and how many times the date got pushed back. Seems like the ETA shooold be more acccirate. Shouldn’t use the fact that it’s a new care as a reasoned for the parts delays. Need to figure out how to better estimate the ETA at the initial estimate. After asking I was given a rental car at your expense, which was very much appreciated. Feels like that shoood be provided to customer without asking if ETA goes over a reasonable amount of time.i.e 5 days. That would ensure you have some skin in the game on the urgency. In my case the rental car would have cost me $****,000+ with no fault of my own. Again overall service and communication was very good. Just need to improve th ETa prices
2/14/2019
Timon M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for completing my repair quickly
2/14/2019
Veronica C. VERIFIED CUSTOMER
Vehicle Make : BMW
Had a speedy fix and my car looks like new again!
Definitely recommend Prestige!
2/14/2019
Melvin M. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys are excellent. My car looks great. Also FYI I had to order new license plates. They said it would take about 4 weeks for them to arrive. I will call you when I recurve them. Again my car looks great.
2/12/2019
Mariana V. VERIFIED CUSTOMER
Vehicle Make : Toyota
You were great. Thank yoi
2/8/2019
Martha L. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the second time I’ve brought my truck in. The gentleman remembered my truck (WOW) when I came in to pick her up OMG there she was polished up and everything! You guys do great work! Thank you for taking care of my truck. Also staff awesome! Text reminders great work! I’m definitely recommending everyone I know to you guys! Thanks!
2/8/2019
John S. VERIFIED CUSTOMER
Vehicle Make : BMW
Very poor communication and no updates
2/7/2019
Cynthia O. VERIFIED CUSTOMER
Vehicle Make : BMW
Jim Fehr was amazing
2/5/2019
Giavanna B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Jose did an excellent job in his communication, completing the vehicle as promised, the workmanship of the repair, and he even arranged to deliver my car to my home!
Thank you very much for making a stressful situation having someone hit my car into a satisfying experience!
2/1/2019
Lora S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Excellent.
1/29/2019
Adolfo F. VERIFIED CUSTOMER
Vehicle Make : Honda
Your work and kindly attention are very good
1/26/2019
Abed A. VERIFIED CUSTOMER
Vehicle Make : Ford
All the work was carried out at maximum effficiency, and everyone had smiles on their faces and were friendly throughout the experience.
1/25/2019
Guillermo G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Jason & Eddy are the greatest geico team ever
1/24/2019
Linda B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I am a long time customer of Prestige and this time was not acceptable. I told Carlos I would be in early this morning to get my car. I called 4 times prior to arriving and could not get anyone on the phone. When I arrived the receptionist was on the phone and never acknowledged me or another customer who was waiting. I finally asked a guy (who looked Luke he might work there) if Carlos was available. He went in the back and then told me Carlos would come. I waited another 15 mins and finally the receptionist told me Carlos was out but would be back in a few mins. Sometime later he returned and when I went to pay he said i had to pay the whole bill because USAA paid me-which I had not received. They had no way of contacting USAA even the you are supposed to be a"Star" center. I ended up wasting an hour of my time and went to work late without my car. I had to make another trip back today after work after they worked out details with USAA. This was unacceptable to me.
1/23/2019
Mike W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, very easy to work with
1/19/2019
Taylor T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Had a wonderful experience!
1/19/2019
James F. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent follow up throughout the entire process. I particularly like the email updates as the work progressed. Slight delay at the end, but because you kept me informed along the way, my expectations were correctly set.
This was my second Prestige experience (the first was paid by a third party's insurance). I would return in the future, if I have occasion for another self-pay job.